Senior Implementation Specialist

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take the lead in implementing solutions for complex, high-value clients, ensuring project success and alignment with the customer's business goals.

• Work closely with Customer Success and Sales teams to serve as a trusted advisor to senior customer stakeholders, providing insights on best practices for platform adoption, utilization, and long-term achievements.

• Assist the Technical Integrations Specialist in managing advanced technical setups, data migrations, and API integrations, coordinating with customer technical teams and internal engineering resources.

• Discover opportunities to enhance and standardize implementation procedures, actively participating in process documentation, training materials, and knowledge sharing within the implementation team.

• Serve as a coach and mentor to entry-level and mid-level implementation specialists, offering guidance on complex challenges, troubleshooting techniques, and effective customer communication strategies.

• Collaborate across departments with Product, Engineering, Sales, and Customer Success teams to advocate for customer requirements, influencing product roadmaps and feature development.

• Remain informed about industry trends, competitor products, and best practices in the learning platform and SaaS sectors, providing internal and external thought leadership.

⛳️ Requirements

• Over 5 years of experience in Solutions Consulting, Implementation, or Technical Customer-Facing positions.

• Demonstrated success with enterprise clients and intricate implementations.

• Strong consulting skills with the capability to act as a trusted advisor.

• Hands-on knowledge of LMS/LXP platforms, whether from a vendor or client perspective.

• Technical integration abilities, including SSO configuration, HRIS user synchronization, and API connectivity.

• Experience creating and delivering both virtual and in-person training sessions.

• Effective communicator with senior stakeholders and C-level executives.

• Profound understanding of learning technology trends and customer requirements.

• Strong problem-solving abilities combined with a proactive, solution-oriented mindset.

• Leadership and mentoring experience within cross-functional teams.

🏝️ Benefits

• Unlimited Holiday to promote work-life balance.

• Thrivedays—a shortened workday every Friday (10:00–15:00), free from internal meetings.

• Flexible Working Hours during core hours (10:00–16:00).

• Birthday & Christmas Off, along with a festive break between Christmas & New Year.

• Work From Anywhere—fully remote-friendly (4 weeks a year).

• Health Cash Back Plan with Health Shield.

• Employee Assistance Program offering confidential support.

• Financial support program through Maji Salary Sacrifice.

• Pension Scheme.

• Death in Service benefit (4x annual salary).

• Green Car Scheme via salary sacrifice.

• Cycle to Work Scheme—enjoy savings of up to 42% on a new bicycle.

• Perks at Work—access to over 30,000 national & local employee discounts via CharlieHR & Health Shield.