Senior Implementation Engineer, EMEA

This is a fully remote position, open to applicants in United Kingdom, +4 more countries.

📋 Description

• Collaborate with Customer Success, Sales, Operations, and Support teams to establish and enhance customer onboarding processes.

• Guide customers through initial journey milestones and provide customer-focused solutions.

• Continuously refine strategies and automations that optimize workflows and tools.

• Contribute valuable insights to the team knowledge base.

• Implement daily strategies for new customer onboarding with swift execution and minimal friction.

• Ensure seamless transitions between the Customer Success, Sales, Onboarding, and Support teams.

• Deliver personalized onboarding using efficient, automated workflows.

• Employ clear communication and collaboration techniques to facilitate smooth transitions and scalability.

• Develop and maintain customer relationships throughout the onboarding and migration phases before handing off to Customer Success Management.

• Balance individualized support with scalable, customer-first processes.

• Meet target metrics for provisioning, onboarding efficiency, customer satisfaction, revenue impact, process optimization, scalability, team performance, and strategic alignment.

• Complete onboarding tasks within the first two weeks.

• Engage with Customer Engineering, Sales, Operations, Enablement, and Support teams.

• Work with customers to create tailored onboarding pathways.

• Execute and enhance daily processes with the autonomy to plan onboarding activities.

⛳️ Requirements

• A minimum of 4+ years of professional, full-time, post-graduate experience in a role involving external customers, internal sales, support, and success teams related to customer onboarding or implementation engineering.

• Proven experience in direct client/customer onboarding.

• In-depth knowledge and experience with SaaS platforms and cloud-based technologies.

• Strong skills in cross-functional collaboration and customer relationship management.

• Exceptional problem-solving and communication abilities.

• Demonstrated capacity to adapt, evolve, and continuously learn about emerging technologies.

• Must be legally authorized to work in the country of application.

• Docker does not provide visa sponsorship for this position.

🏝️ Benefits

• Remote-first by design – Work from home, with offices located in Seattle and Paris for connection and collaboration.

• Flexibility that accommodates your lifestyle – Manage your schedule while delivering outstanding work.

• Generous paid time off (PTO).

• Designated quarterly Whaleness Days.

• Scheduled end-of-year Whaleness break.

• Support for home office setup.

• Technology stipend of US$100 net per month.

• Annual allowance for conferences, courses, certifications, and continued education.

• 16 weeks of paid parental leave after six months of employment.

• Equity options available for all full-time employees.

• Medical benefits vary by country.

• Retirement benefits vary by country.

• Paid holidays vary by country.

• Docker merchandise.