Client Implementation Manager

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Lead the implementation of SaaS solutions in collaboration with government agency teams.

• Take ownership of client implementation initiatives through project management, gathering business rules, conducting implementation activities, and coordinating with other teams.

• Develop and configure prototypes utilizing PayIt Platform tools tailored to client requirements.

• Construct and refine prototypes based on client feedback.

• Deliver engineering and cross-functional requirements while synchronizing timelines with the PMO.

• Formulate test plans and ensure alignment of requirements with Product teams.

• Document and manage implementation issues and bugs.

• Validate test plans and requirements in consultation with clients.

• Ensure that configurations comply with both client and PayIt product specifications.

• Assist clients in maintaining platform hygiene, encompassing user-friendly workflows, naming conventions, and data organization.

• Proactively detect configuration and user-experience challenges.

• Act as the primary liaison for the transition to Client Success, Operations, and Support.

• Create training materials for PayIt departments focused on user experience and client FAQs.

• Maintain, update, and generate client-related documentation for both internal and external use.

• Coordinate activities with client stakeholders.

• Ensure confidentiality, integrity, availability, and due diligence regarding company, client, and citizen data.

⛳️ Requirements

• Over 3 years of professional experience within a software-focused organization.

• Hands-on experience in supporting or implementing applications utilizing web technologies and/or in a client-facing Business or Solution Analyst role.

• Capability to lead large-scale enterprise implementations involving multiple internal and external stakeholders.

• A proactive, logical, and collaborative approach to addressing complex challenges.

• Resilience and the ability to manage multiple tasks in a fast-paced, dynamic setting.

• Flexibility to adjust and implement changes in methodologies and processes.

• Strong technical aptitude and the capacity to influence clients while managing evolving SaaS requirements.

• Experience with the entire project management lifecycle.

• Proficiency in articulating product roadmaps and deliverables in a client-facing context.

• Familiarity with project management and collaboration tools such as Confluence, Trello, Teams, Slack, and Jira.

• Experience with diagram and visualization solutions like Draw.IO and LucidChart.

• Proficient in Microsoft Office.

• Willingness to travel 10–20% of the time.

• U.S. citizenship or authorization to work for any U.S. employer without sponsorship, or Canadian citizenship/authorization to work in Canada without sponsorship.

🏝️ Benefits

• Competitive salaries.

• Excellent benefits.

• Flexible working arrangements.

• Resources necessary to perform at your best.

• Corporate volunteer program.

• Opportunities for growth through complex and challenging work.

• A collaborative culture where every voice is valued.

• Bonus pay.