Implementation Consultant

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee customer implementations from the initial kickoff to the final go-live phase.

• Collect customer requirements and assist in configuring solutions.

• Organize implementation tasks, schedules, milestones, and deliverables.

• Support data migration validation, system setup, and user acceptance testing (UAT).

• Ensure that project milestones and implementation standards are consistently achieved.

• Facilitate both virtual and in-person training sessions for administrators and end users.

• Create and update training materials, guides, and documentation for customers.

• Evaluate customer readiness for deployment and adoption of the solution.

• Track the effectiveness of training programs and suggest enhancements to onboarding initiatives.

• Act as the main point of contact throughout the implementation journey.

• Maintain proactive communication and provide regular project status updates.

• Address customer inquiries and collaborate with internal teams to resolve issues.

• Advise clients on best practices and strategies for workflow optimization.

• Develop and uphold implementation processes, templates, and documentation.

• Participate in continuous improvement efforts within the Professional Services team.

• Communicate feedback to Product and Development teams based on client needs and implementation experiences.

• Collaborate closely with Customer Success, Support, Product, and Development teams.

• Engage in knowledge sharing and process improvement within the team.

• Support colleagues with planning implementations and customer onboarding endeavors.

⛳️ Requirements

• A minimum of 3 years of experience in SaaS implementations, onboarding, customer success, professional services, software training, or similar customer-facing positions.

• Proven experience in managing multiple projects or customer engagements at the same time.

• Strong analytical, problem-solving, and organizational abilities.

• Exceptional communication and presentation skills.

• Capability to build robust customer relationships and influence stakeholders.

• Comfortable in learning and explaining technical concepts to audiences without a technical background.

• Ability to work independently in a dynamic environment.

• Willingness to travel occasionally within Canada and the United States as necessary.

• Possess a valid passport and the ability to travel internationally when required.

• A criminal background check is mandatory.

• Preferred: Experience with SaaS, ERP, CRM, HRIS, association management, or business software solutions implementation.

• Preferred: Background in project management or familiarity with implementation methodologies.

• Preferred: Experience in delivering software training or customer enablement programs.

• Preferred: Experience in supporting software integrations or data migration tasks.

• Preferred: Post-secondary education in Business, Information Technology, or a related discipline.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and certification.

• Flexible work arrangements and a supportive team environment.