Senior Implementation Project Manager

This is a fully remote position, open to applicants in Italy.

📋 Description

• Act as a functional and domain authority on ServiceChannel, possessing a deep understanding of facilities management, maintenance operations, and multi-site service delivery.

• Facilitate customer discovery sessions to gain insights into facilities workflows, service models, vendor structures, and operational limitations.

• Convert facilities and maintenance needs into comprehensive project plans that align with the defined scope, budget, and delivery timelines.

• Assist customers throughout the configuration, training, testing, and go-live phases, ensuring a strong emphasis on practical operational adoption.

• Clearly articulate technical and functional concepts to both technical and non-technical stakeholders, including leaders in facilities and operations.

• Foster strong working relationships with cross-functional teams (Customer Success, Product, Engineering, Global teams) and provide leadership in delivery.

• Provide comprehensive client support, including configuration recommendations, platform training, and integration assistance.

• Diagnose complex functional and technical challenges related to facilities workflows, vendor interactions, and service execution.

• Oversee customer and internal resources to achieve milestones and ensure consistent, high-quality delivery.

• Engage in cross-functional initiatives to advocate for customer needs driven by facilities and to enhance the overall client experience.

• Coach junior project managers on implementation methodologies, best practices in facilities, and customer engagement strategies.

⛳️ Requirements

• Bachelor’s degree or equivalent professional experience.

• Over 6 years of experience managing enterprise software implementations (CRM, EAM, FM, or similar platforms).

• In-depth knowledge of Facilities Management, Maintenance Operations, or Service Delivery environments.

• Proven track record in managing all phases of the enterprise implementation lifecycle.

• Demonstrated capability to deliver complex implementations involving multiple stakeholders for enterprise clients.

• Strong problem-solving abilities, with the capacity to independently resolve customer challenges.

• Excellent written and verbal communication skills.

• Strong organizational skills, capable of managing multiple projects, priorities, and budgets simultaneously.

• Ability to mentor and provide support to fellow project managers.

• Willingness to travel up to 40% of the time.

🏝️ Benefits

• Health insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Long-term disability insurance.

• Health Savings Account (HSA).

• 401(k) retirement plan.