Senior HR Specialist, Customer Onboarding

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Facilitate client onboarding sessions, establishing clear expectations regarding the process, timelines, roles, and onboarding approach.

• Collaborate with clients on their country rollout strategy and sequencing, assisting in the prioritization of markets for effective global expansion.

• Offer consultative guidance on global hiring, covering country-specific requirements, key considerations, and trade-offs.

• Aid in benefits benchmarking and alignment, helping clients differentiate between statutory requirements and market practices to make informed decisions.

• Serve as a product expert, assisting clients in navigating Pebl’s platform and empowering them to effectively manage their global workforce.

• Ensure transparency in onboarding progress, proactively sharing updates, potential risks, and upcoming steps.

• Collaborate with Sales, Onboarding, Customer Experience, Finance, and other cross-functional teams to ensure a seamless and smooth onboarding experience.

• Assist clients in expanding into new countries and managing high-volume hiring, ensuring consistency and scalability in onboarding processes.

• Advocate for the customer perspective, synthesizing feedback and working with Product and Engineering to continuously enhance the client and employee experience.

• Contribute to initiatives aimed at process improvements and standardization to enhance the quality of onboarding and team efficiency at scale.

⛳️ Requirements

• Proven experience in project management, program management, or client onboarding, preferably within a global or high-growth setting.

• Strong capability to manage multiple stakeholders and workstreams concurrently.

• Exceptional communication and client-facing skills, with the ability to build trust and steer conversations effectively.

• A proactive, solutions-focused mindset, demonstrating a strong sense of ownership and accountability.

• Ability to work effectively across cross-functional and global teams.

• Meticulous attention to detail while maintaining a focus on the overall client experience.

• Business proficiency in English is required.

• Experience in HR, global mobility, payroll, or workforce operations is preferred.

• A bachelor’s degree in a relevant field or equivalent professional experience.

• Over 5 years of business experience, particularly in customer-facing roles focused on operational excellence and client satisfaction.

🏝️ Benefits

• Flexible Time Off – Take the time you need to recharge.

• Parental Leave – Support for growing families.

• Health and Dental Insurance – Where applicable, to cover you and your loved ones.

• Retirement Savings + Employee Incentive Plan – Plan for the future while sharing our success.