Senior HR Associate – Shared Services

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assist with essential employee life cycle processes, including the onboarding of new professionals, management of professionals' data, absence management, visa renewals, transfers, and offboarding of professionals.

• Prepare HR documentation such as employment contracts, amendments to employment contracts, HR policies, benefits enrollment forms, payroll enrollment documentation, country-specific onboarding guides, employment certificates, and termination certifications.

• Organize and maintain employee records using our proprietary Platform: input, update, and manage customer and professional personal information, process various forms related to HR activities like new hires, status changes, benefits, terminations, etc.

• Administer benefits on behalf of customers and professionals, collaborating with brokers and insurers for professionals’ benefits enrollments.

• Provide payroll data, including time and expense details, to assist with payroll administration, working closely with the payroll team and Local Payroll Provider.

• Conduct audits and checks on data changes to ensure accurate and timely payments for professionals.

• Participate in the ongoing improvement of HR processes and help maintain updated standard operating procedures and policies.

• Communicate effectively, both verbally and in writing, with professionals and customers to address and resolve queries and concerns (via email and other communication methods).

• Ensure service excellence by adhering to and committing to established SLAs and SOPs.

• Liaise with GP partners and vendors, including insurance providers, local service providers, local payroll providers, and pension providers, ensuring strong collaboration and seamless coordination with internal teams in GP.

• Act as the first point of contact for professionals and customers during the onboarding and offboarding processes.

⛳️ Requirements

• 2-5 years of HR operations experience (experience in Shared Services Center is desirable).

• In-depth knowledge of HR procedures and policies.

• Experience working within a Shared Services environment.

• Basic understanding of labor legislation in the APAC and UAE regions is an added advantage.

• Excellent customer service skills.

• Proficient in both written and spoken English, with the ability to communicate clearly and effectively in various settings.

• Proficient in Microsoft Office.

• Possess a proactive 'test-and-learn' mindset, capable of quickly mastering and implementing new AI features and platforms in a fast-paced environment.

• Demonstrated AI literacy with the ability to integrate generative AI tools (e.g., Gemini, Notebook LM) into daily workflows to enhance efficiency and output quality.

• Resourceful with strong problem-solving abilities focused on effectively identifying and resolving issues.

• Experience in stakeholder management, fostering positive relationships with both internal and external stakeholders.

• Strong self-motivation, attention to detail, and time management skills.

• Ability to work in an international team consisting of members from diverse locations and cultural backgrounds.

• Flexibility to accommodate various time zones according to customer and professional needs.

🏝️ Benefits

• G-P values its employees and offers exceptional benefits and perks, including generous paid parental leave, flexible time off, spending accounts, medical insurance, dental insurance, vision insurance, a sabbatical after five years, and more.