Senior HR Associate – Shared Services

This is a fully remote position, open to applicants in India.

📋 Description

• Assist with essential employee life cycle processes, including the onboarding of new professionals, management of professional data, absence management, visa renewals, transfers, and offboarding of professionals.

• Prepare HR documentation such as employment contracts, amendments to contracts, HR policies, benefits enrollment documents, payroll enrollment forms, country-specific onboarding guides, employment certificates, and termination certifications.

• Organize and maintain employee records using our proprietary platform: input, update, and preserve customer and professional personal data, and manage various forms related to HR activities, including new hires, status changes, benefits, and terminations.

• Administer benefits for customers and professionals, collaborating with brokers and insurers for professionals’ benefits enrollments.

• Provide payroll data, including time and expense information, to facilitate payroll administration, closely coordinating with the payroll team and Local Payroll Provider.

• Conduct audits and checks on data changes to ensure accurate and timely payments for professionals.

• Engage in the ongoing enhancement of HR processes and assist in keeping standard operating procedures and policies current.

• Effectively communicate both verbally and in writing with professionals and customers to address and resolve queries and concerns through various communication channels.

• Ensure service excellence by adhering to and committing to established SLAs and SOPs.

• Liaise with GP partners and vendors, including insurance providers, local service providers, local payroll providers, and pension providers, ensuring strong collaboration and seamless coordination with internal GP teams.

• Serve as the first point of contact for professionals and customers during the onboarding and offboarding processes.

⛳️ Requirements

• 2-5 years of experience in HR operations (experience in Shared Services is desirable).

• In-depth knowledge of HR procedures and policies.

• Experience working within a Shared Services environment.

• Basic understanding of labor legislation throughout the APAC and UAE regions is an added advantage.

• Exceptional customer service skills.

• Proficient in both written and spoken English, able to communicate clearly and effectively across various settings.

• Competent in MS Office applications.

• Possess a proactive 'test-and-learn' mindset; capable of quickly mastering and utilizing new AI features and platforms in a fast-paced environment.

• Demonstrated proficiency in AI literacy, with the ability to integrate generative AI tools (e.g., Gemini, Notebook LM) into daily workflows to enhance efficiency and the quality of outputs.

• Resourceful problem-solving skills with a focus on identifying and resolving issues effectively.

• Experience in stakeholder management, including fostering positive relationships with both internal and external stakeholders.

• Strong self-motivation, attention to detail, and effective time management skills.

• Ability to collaborate within an international team comprising members from various locations and diverse cultural backgrounds.

• Flexibility to accommodate different time zones based on the needs of customers and professionals.

🏝️ Benefits

• G-P values its employees and provides excellent benefits and perks, including generous paid parental leave.

• Flexible time off.

• Spending accounts.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Sabbatical after 5 years.