Senior HR Associate, Experience Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Address inquiries from associates concerning HR-related issues.

• Offer assistance for tools that enable associate self-service.

• Resolve associate inquiries promptly.

• Handle communications through various channels, including case management, system notifications, phone calls, and chat services, serving as the initial contact for HR questions.

• Act as the main point of contact for HR inquiries and requests that cannot be resolved through direct access.

• Provide answers to a wide range of questions related to benefits, onboarding, employment, compensation, training, policies, and procedures.

• Address associate inquiries or issues by utilizing standard administrative procedures and established practices.

• Suggest actions on requests arising from unique circumstances.

• Forward non-routine matters or specialized requests to the appropriate escalation points.

⛳️ Requirements

• Bachelor's Degree.

• Experience in Human Resources.

• Proficiency in Microsoft Office.

• Advanced English skills are preferred.

• Customer service experience is preferred.

🏝️ Benefits

• Health insurance.

• Opportunities for professional development.