Senior GTM Program Manager – Migrations

This is a fully remote position, open to applicants in Texas.

📋 Description

• Take ownership of the comprehensive customer journey program, starting from opportunity qualification and extending through post-implementation success.

• Define and document workflows, playbooks, and quality checkpoints across Sales, Professional Services, Technical Services, and Customer Success.

• Identify dependencies and handoff points among teams.

• Set qualification criteria for each stage of the process.

• Document and refine the Sales to Success operational model.

• Establish key performance indicators (KPIs) for customer-flow health throughout the lifecycle.

• Proactively identify cross-functional risks and dependencies, and develop strategies for mitigation.

• Recognize at-risk engagements and escalate for leadership intervention as necessary.

• Act as a primary communication point for the Chief Customer Officer regarding program progress, timelines, and scope.

• Coordinate responses to customer escalations effectively.

• Facilitate executive steering committee meetings when required.

• Collaborate with Sales and Customer Success on transitions and opportunities for expansion.

• Implement AI agents to consolidate health data from Jira, Salesforce, internal Professional Services tracking, and Gainsight into executive dashboards.

• Automate the generation of recurring program status reports.

• Develop models to flag engagements that are at risk.

• Utilize AI to manage escalations and proactively inform stakeholders.

⛳️ Requirements

• Over 8 years of experience in program or engagement management, ideally within Professional Services, SaaS implementation, systems integration, or consulting delivery.

• Experience in a matrix management environment.

• Demonstrated capability to manage complex cross-functional initiatives involving multiple stakeholders.

• Proficient in tracking and reporting on program health, KPIs, and business outcomes.

• Proficient in program management or business intelligence tools such as Tableau, Salesforce, Jira, and Smartsheet.

• Strong executive communication skills with the ability to present clear business narratives for C-suite audiences.

• Ability to clearly and concisely communicate risks.

• Anticipate issues, manage ambiguity, and drive resolutions across teams without direct authority.

• Experience with software implementations, cloud migrations, or significant platform transitions.

• PMP certification is preferred.

• Background in customer-facing Professional Services or managed services delivery, GTM Operations, or business process transformation is preferred.

• Familiarity with AI-driven automation, Power Automate, or self-service dashboards such as Power BI and Claude is preferred.

• Knowledge of Salesforce, Gainsight, or similar customer-success platforms is preferred.

• Understanding of finance, particularly in relation to Professional Services unit economics, margin management, and the impact of engagements on revenue and renewal risk is preferred.

• Applicants must possess the legal right to work in the location for which they have applied.

🏝️ Benefits

• Variable compensation.

• Bonuses.

• Paid time off.

• Benefits specific to the region.

• Equal employment opportunities.

• Reasonable accommodations for qualified individuals with disabilities and disabled veterans.