Senior Group Risk Claims Handler

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Deliver specialized assessment and management of claims related to Group Income Protection and Group Critical Illness.

• Cultivate trust-based relationships with an assigned portfolio of clients.

• Handle an independent caseload of claims effectively.

• Evaluate new claim notifications thoroughly.

• Perform proactive reviews of claims that are currently in payment.

• Collaborate with the Rehabilitation Team as necessary.

• Collect information via telephone from all involved parties.

• Request and evaluate evidence for claims.

• Facilitate decision-making and comprehensive reviews of claims.

• Communicate with sensitivity and effectiveness with vulnerable customers, including managing challenging conversations.

⛳️ Requirements

• Experience in claims management, specifically for Group Income Protection and Critical Illness.

• CII Claims qualifications are preferred but not mandatory.

• A strong commitment to customer satisfaction and driving Continuous Improvement.

• Capability to manage fluctuating workloads, pressures, and priorities.

• Outstanding verbal and written communication skills.

• Ability to quickly build professional and effective working relationships with clients.

• Proficiency in communicating sensitively and effectively with vulnerable customers.

• Exceptional judgment and decision-making abilities.

• Contribute positively to a supportive team culture.

• Meticulous attention to detail, with a keen focus on quality and root cause analysis.

🏝️ Benefits

• 12% defined non-contributory pension scheme.

• Annual company bonus.

• Income Protection.

• Life insurance coverage equivalent to four times your salary.

• 28 days of annual leave, in addition to bank holidays.

• Option to exchange UK bank holidays for days off that hold cultural or religious significance.

• Opportunity to purchase up to an additional 20 days of leave or sell unused holiday days.

• Three days of paid volunteering leave.

• Up to 16 weeks of full pay for maternity, paternity, and adoption leave.

• Private medical insurance.

• Access to virtual GP appointments.

• Discounted gym membership.

• Complimentary flu vaccinations.

• Support from wellbeing partners.

• Flexible working arrangements, including part-time, flexible hours, job sharing, remote work, or compressed hours.

• Reasonable adjustments or practical support during the interview process.