Senior Fraud Investigator – Financial Products

This is a fully remote position, open to applicants in Canada.

📋 Description

• Implement operational risk and fraud review processes across financial products, encompassing identity verification investigations, account risk management, and escalations related to Super.com Card, Cash Advance, and associated workflows.

• Conduct manual inquiries into suspicious activities, application fraud, account misuse, identity-related risks, negative balance situations, chargeback-related abuses, and other loss incidents impacting financial products, while managing customer accounts.

• Track fraud, KYC, and operational dashboards to detect trends, exceptions, emerging threats, and opportunities for expedited responses.

• Assist in the development and enhancement of operational procedures, playbooks, and controls that bolster consistency, auditability, and decision-making quality across the Financial Products risk operation.

• Collaborate with Product, Engineering, Data, Compliance, Operations, and vendor partners to strengthen controls, address gaps, and implement process modifications.

• Contribute to the definition and enhancement of risk reporting for leadership, incorporating fraud visibility, key KPIs, and product-level operational health metrics.

• Determine root causes of fraud losses, friction, or operational failures and suggest process, policy, tooling, or workflow enhancements.

• Aid in escalation management and response frameworks by documenting incident severity, ownership, and subsequent steps across teams.

⛳️ Requirements

• Over 3 years of pertinent experience in fraud operations, financial crime investigations, risk and payment fraud operations, KYC, and/or trust and safety within fintech, e-commerce, payments, or other high-risk transactional settings.

• Robust understanding of fraud prevention principles, operational risk controls, KYC and identity verification workflows, and case investigation methodologies.

• Excellent analytical skills and attention to detail, with the capability to evaluate risk signals and investigate intricate cases efficiently.

• Proven ability to investigate complex cases with sound judgment, meticulous attention to detail, and a strong sense of ownership.

• Exceptional written and verbal communication abilities, including the capacity to articulate risk decisions clearly and work collaboratively across teams.

• Competence in navigating a fast-paced, ambiguous, cross-functional environment with changing priorities.

🏝️ Benefits

• Remote-First Flexibility: Work from anywhere globally and choose the hours that fit you best.

• Time to Recharge: Enjoy unlimited PTO, company-wide recharge days, and annual team offsites.

• Everyday Perks: Weekly UberEats credits and travel discounts on SuperTravel enhance your everyday experiences.

• Family-Friendly Benefits: We support growing families with generous parental leave and a flexible return-to-work plan.

• Comprehensive Compensation: Competitive salary, equity options, annual bonuses, retirement matching, and top-tier benefits packages.

• Investing in You: Access wellness budgets, personal development funds, and team-level learning resources.