Senior Forward Deployed Engineer

This is a fully remote position, open to applicants in United Arab Emirates (UAE).

📋 Description

• Take charge of intricate end-to-end technical implementations of Synapse products across banking sectors, on-premise setups, private cloud, restricted environments, and air-gapped systems.

• Facilitate technical architecture discussions with client teams from infrastructure, networking, security, architecture, data, and engineering disciplines.

• Create deployment architectures that encompass network topology, security boundaries, authentication and authorization, application infrastructure, data flows, API exposure, integration patterns, observability, high availability, disaster recovery, and operational responsibility.

• Make informed technical decisions and trade-offs to tailor Synapse products to complex client environments while ensuring product supportability and security.

• Design and implement integrations with core banking platforms, internal APIs, data warehouses, data lakes, Kafka and messaging platforms, Oracle and SQL Server, identity and access management systems, and legacy enterprise applications.

• Develop reusable adapters, connectors, APIs, automation, deployment tools, and integration components.

• Lead deployment and orchestration activities using Kubernetes, Docker, Linux, and associated infrastructure tools.

• Define strategies for upgrades, migrations, rollbacks, patching, configuration management, and production rollouts.

• Investigate and resolve intricate production issues related to networking, firewalls, VPNs, proxies, load balancers, DNS, certificates, authentication, encryption, Kubernetes, application infrastructure, and client integrations.

• Serve as a senior technical escalation point for production incidents and high-priority client challenges.

• Create and review solution architecture documents, API documentation, integration specifications, deployment runbooks, operational handover documents, network and data-flow diagrams, upgrade and rollback procedures, and troubleshooting documentation.

• Lead technical discovery during pre-implementation and delivery phases, pinpointing feasibility concerns, infrastructure dependencies, integration complexities, security requirements, and implementation risks.

• Collaborate with Product Engineering and DevOps teams to enhance product architecture, deployment models, observability, configuration, integration capabilities, and operational supportability.

• Identify recurring client patterns and transform them into reusable product capabilities, deployment tools, reference architectures, or engineering standards.

• Mentor FDE I and FDE II engineers while providing technical guidance.

• Review technical designs and deployment plans produced by other engineers.

• Establish standards and best practices for deployment architecture, integration development, documentation, production readiness, and client handover.

• Engage in and help coordinate on-call or escalation coverage for critical client production environments in accordance with agreed SLAs.

⛳️ Requirements

• 4–7+ years of experience in forward deployed engineering, systems integration, solutions engineering, DevOps, backend engineering, infrastructure engineering, or enterprise technical implementation.

• Strong hands-on software engineering experience with Python and API development using FastAPI, Django, Flask, or similar frameworks.

• Extensive hands-on experience in deploying and operating production applications with Kubernetes, Docker, and Linux.

• Significant experience in on-premise, private cloud, air-gapped, or highly restricted enterprise environments.

• Profound understanding of enterprise networking, encompassing firewalls, VPNs, proxies, routing, load balancers, DNS, TLS/SSL, certificates, and network troubleshooting.

• Strong experience integrating with enterprise systems such as REST/SOAP APIs, Oracle, SQL Server, Kafka, message queues, identity providers, ERPs, CRMs, or internal banking platforms.

• Experience in designing deployment and integration architectures, rather than merely implementing predefined solutions.

• Strong knowledge of authentication and authorization patterns like OAuth2, OIDC, SAML, LDAP/Active Directory, API keys, JWTs, and service-to-service authentication.

• Experience troubleshooting distributed systems and production environments across application, infrastructure, network, database, and integration layers.

• Ability to articulate complex technical decisions clearly to client engineering, infrastructure, architecture, security, and management stakeholders.

• Competence in creating and reviewing high-quality architecture documentation, API specifications, integration designs, deployment guides, and operational runbooks.

• Strong technical judgment with the ability to make pragmatic decisions in ambiguous client environments.

• Experience mentoring engineers and reviewing technical designs.

• Comfortable leading client workshops, architecture sessions, production deployments, and technical escalations.

• Experience working with banks, regulated industries, high-availability systems, GPU infrastructure, AI/ML platforms, or enterprise security processes is a strong plus.

🏝️ Benefits

• Willingness to visit client sites and take ownership during critical deployment or production activities.

• Participation in on-call or escalation coverage for critical client production environments according to agreed SLAs.