Senior Forward Deployed Engineer

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Spearhead priority Qira adoption initiatives, starting with Lenovo’s “Customer Zero” program.

• Implement, configure, and operate Qira in real-world contexts to promote adoption and extract requirements from actual usage.

• Collaborate closely with internal teams, consumer experiences, partner initiatives, and enterprise clients to outline workflows and define use cases.

• Transform vague requests into actionable, deployable solutions.

• Develop and release production code, encompassing integrations, connectors, tool-utilizing agents, skills, and MCP servers.

• Manage deployments comprehensively, including identity and SSO, device and app configuration, security and access reviews, as well as workflow integration.

• Provide hands-on troubleshooting for deployments throughout the production phase.

• Engage with CIOs, CISOs, and IT administrator stakeholders regarding security posture, deployment models, integration patterns, and manageability.

• Establish and monitor deployment metrics such as task success, safety, and adoption rates.

• Assist with Qira launches, early-access initiatives, and use-case development across various user segments.

• Convert repetitive deployment tasks into reusable components and patterns.

• Interpret field requirements into engineering insights that influence the Qira roadmap.

• Mentor engineers and establish deployment standards and playbooks.

• Relay deployment outcomes and insights from the field back to the product team.

⛳️ Requirements

• Over 8 years of experience in software engineering, forward-deployed engineering, solutions engineering, or applied AI, with substantial customer-facing delivery experience.

• Expertise in Python or TypeScript, demonstrated by a history of shipping production code.

• Experience in delivering a tool-utilizing LLM agent or LLM application to production.

• Practical knowledge of retrieval-augmented generation (RAG), prompt design, and evaluation techniques.

• Proven ability to deploy, integrate, and troubleshoot software in customer or enterprise environments, including leading pilots or rollouts.

• A strong track record of driving the adoption of developed solutions.

• Experience interacting with senior business, product, and technical stakeholders, including CIOs, CISOs, or IT leadership as appropriate.

• Experience mentoring engineers or establishing technical standards for delivery projects.

• Bachelor's degree in a technical discipline.

• Preferred: Knowledge of enterprise identity and SSO (SAML, OAuth, OIDC, Entra ID, RBAC) and/or familiarity with workflow automation and iPaaS platforms like Workato.

• Preferred: Excellent communication skills for articulating technical choices to business and executive audiences.

• Preferred: Development of reusable components such as agent frameworks, MCP servers, reference architectures, or deployment playbooks.

• Preferred: Experience with production deployments that involve security or access-control reviews, including BYOC, on-premises, or data residency considerations.

• Preferred: Knowledge of retrieval processes that respect source permissions over enterprise content.

• Preferred: Experience with Windows, Android, or device management (Intune, Android Enterprise).

• Preferred: Familiarity with AI-assisted development workflows using tools like Cursor and Linear or their equivalents.

🏝️ Benefits

• Bonus and/or commission opportunities.

• Lenovo benefits (for more information, visit www.lenovobenefits.com).

• Flexible remote work options.

• Up to 25% travel required.