Senior Field Supervisor

This is a fully remote position, open to applicants in California.

📋 Description

• Lead, develop, and oversee a team of Field Operations Supervisors based in major US regions.

• Conduct weekly one-on-ones, quarterly performance evaluations, growth plans, and career development for each direct report.

• Manage schedules and timesheets for hourly field technicians.

• Recruit new Field Operations Supervisors as the team expands both regionally and internationally.

• Organize and facilitate training sessions for new cohorts of technicians, as well as refresh existing team training.

• Build a talent pipeline by identifying high-performing technicians for future supervisory roles.

• Oversee daily performance of the field supervisor team across all active customer deployments.

• Manage capacity planning to ensure the team is appropriately staffed to meet customer demand.

• Coordinate cross-region planning for new customer expansions and peak installation cycles.

• Promote consistent supervisory practices across various customers and regions, even when facing differing customer-specific requirements.

• Accompany supervisors during peak deployment windows and critical phases (such as the first week of a significant expansion).

• Act as the primary escalation point for the supervisor team regarding safety, delays, contractor issues, and customer-facing field decisions.

• Own and maintain playbooks, training materials, and standard operating procedures (SOPs) to support the growth of the field operations team.

• Develop and sustain the supervisor onboarding program in collaboration with HR/L&D.

• Transform field learnings and incident findings into updated SOPs and training materials.

• Revise contractor training and safety protocols in partnership with EH&S.

• Manage the team's interactions with Gridware contracted line crews.

• Collaborate with the Senior Manager on vendor performance management, contract terms, and exploring new contractor opportunities.

• Provide structured feedback from the field team to inform product design, installation tools, and field app development.

• Partner with Finance and the Senior Manager of Field Operations on unit cost monitoring by region, customer, and crew, as well as contractor cost management.

• Represent Field Operations in customer-facing escalation discussions when necessary.

• Ensure daily implementation of the safety program throughout the supervisor team.

• Establish tailboard and Job Hazard Analysis standards for the team and ensure consistent application of safety tools.

• Conduct safety reviews after any incident and integrate findings into updated practices.

• Enforce safety policies and best practices across the team's deployments.

⛳️ Requirements

• 7+ years of experience in field or construction operations and/or high-volume device installations.

• 3+ years of experience managing field leads, foremen, or crew supervisors, not just individual contributors.

• Direct experience with utilities, electrical infrastructure, or grid-adjacent hardware.

• Experience in managing hourly employee policies and timesheets.

• Proven success in managing contracted field labor at scale, including performance management and vendor relations.

• Strong organizational, written, and verbal communication skills; adept at creating SOPs and playbooks from scratch.

• Comfortable serving as the safety advocate in discussions, with a solid understanding of industry safety standards (OSHA, NESC, CA Construction standards a plus).

• Willingness to travel frequently (30–50%) and work flexible hours as required during peak installation periods and new customer expansions.

• Valid driver's license.

🏝️ Benefits

• Health, Dental & Vision (Gold and Platinum plans, with some providers fully covered).

• Paid parental leave.

• Alternating day off (every other Monday).

• “Off the Grid”, a two-week paid break for all employees each year.

• Commuter allowance.

• Company-paid training.