Senior Field Service Consultant – Technical Support

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Serve as a functional consultant for Field Service solutions.

• Analyze processes, identify deficiencies, and suggest enhancements.

• Configure, parameterize, and test system features.

• Assist operations and support teams in resolving incidents.

• Facilitate training sessions and workshops with key users.

• Create and maintain functional documentation.

• Work collaboratively with internal teams to promote ongoing solution improvement.

⛳️ Requirements

• Extensive experience as a Senior Field Service Consultant.

• Familiarity with the implementation, support, or enhancement of Field Service solutions.

• Understanding of field service operations, including work orders, scheduling, SLAs, and routing.

• Capability to convert business needs into functional requirements.

• Experience in providing remote support to corporate clients.

• Excellent communication and organizational skills, with a consultative approach.

• Proficiency in Portuguese and availability to work under a CLT employment contract.

• Prior experience with leading Field Service platforms such as Salesforce, SAP, Oracle, Microsoft, TOTVS, or ServiceNow.

• Background in digital transformation projects or enhancing customer journeys.

• Experience in agile work environments, including Scrum and Kanban methodologies.

• Relevant certifications in Field Service or service management.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and training.

• Flexible working hours and remote work options.

• Health and wellness programs.

• A collaborative and innovative work environment.