Senior Field Representative, Field Services Support

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Services and repairs a diverse range of office equipment at client locations, typically within a designated geographic area.

• May be regarded as a specialist in certain product categories.

• Focuses on the servicing and repair of a core group of highly intricate office products.

• Oversees territory management, inventory control, and customer relationships.

• As a specialist, offers second-level technical support to fellow technicians.

• Meets expected productivity standards corresponding to assigned tasks and experience level.

• Proactively identifies revenue-generating opportunities through supply leads, contract sales, network support contracts, and equipment and print assessment leads.

• Capable of working independently with minimal supervision.

• Executes a comprehensive range of servicing and repair procedures, including diagnostics, installation, removal, and retrofitting on a core set of highly complex office products.

• Completes technical training on new equipment as designated.

• Provides on-the-job training for both new and seasoned technicians as needed.

• Hosts technical seminars as required.

• Collaborates closely with sales partners to maximize equipment leads and upgrade opportunities.

• Accurately maintains and manages personal parts inventory with a high degree of precision.

• Completes all mandatory administrative tasks in an accurate and timely fashion.

⛳️ Requirements

• Requires advanced technical skills typically acquired through technical school completion and over 3 years of relevant experience, including a minimum of 2 years as a Technology Service Consultant I.

• Requires one industry certification and a consistent performance level of meets or exceeds expectations for at least 2 years.

• Must possess a valid state driver's license and meet the minimum auto insurance coverage per Ricoh policy for positions that involve extensive personal vehicle use for company business.

• Must have an excellent understanding of electro-mechanical devices and electronics.

• Requires expert knowledge of the assigned equipment.

• Demonstrates a skilled and methodical approach to problem resolution.

• Exhibits strong interpersonal and verbal communication skills.

• Possesses excellent customer service skills, including the ability to follow up to ensure issues are resolved.

• Demonstrates a skilled ability to read and comprehend written technical information, including technical manuals, parts books, and relevant publications.

🏝️ Benefits

• Choose from a wide array of medical, dental, life, and disability insurance options.

• Contribute to your financial security through Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

• Enhance your education with team member tuition assistance programs.

• Enjoy paid vacation time and paid holidays each year.

• Access numerous other benefits designed to improve your health, wellness, and ongoing personal and professional development.