Senior Field Enablement Business Partner

This is a fully remote position, open to applicants in Canada.

📋 Description

• Collaborate with Global Customer Services leadership to assess both qualitative and quantitative performance metrics, recognize skill deficiencies, and establish competencies for focused enablement initiatives.

• Conduct engaging virtual instructor-led and face-to-face enablement sessions for field roles and various audiences.

• Strategize, prioritize, and implement GCS enablement roadmaps while evaluating program results and promoting long-term adoption.

• Co-create curriculum with the Learning Experience Design team by applying adult learning principles and measurable business outcomes.

• Assess the effectiveness of the curriculum and refresh content, internal knowledge repositories, and weekly enablement communications.

• Stay informed on industry trends, market changes, and competitor offerings to assist field teams in distinguishing Twilio.

• Enhance performance, productivity, and revenue effectiveness throughout the GCS organization.

• Report directly to the Senior Manager of GTM Specialist Enablement.

⛳️ Requirements

• Over 5 years of comprehensive experience in services/sales enablement, services/sales operations, or direct professional services.

• At least 3 years in a strategic enablement or business partner capacity.

• Proven track record of driving measurable performance improvements and ROI through field enablement initiatives.

• Extensive knowledge of the B2B sales/services cycle within SaaS or intricate enterprise technology settings.

• Practical experience with enablement tools such as Highspot and Gong.

• Familiarity with Learning Management Systems (LMS).

• Experience using CRMs, particularly Salesforce.

• Strong grasp and practical application of adult learning theories and frameworks like Bloom’s Taxonomy.

• Ability to convert complex data into actionable enablement strategies.

• Capacity to influence executive stakeholders without having direct authority.

• Excellent facilitation skills.

• Demonstrated ability to foster trust across global, matrixed teams.

• Self-motivated individual with a strong sense of urgency and a flexible, collaborative approach.

• Expected travel is approximately 15–25%.

🏝️ Benefits

• Competitive compensation.

• Generous paid time off.

• Extensive parental leave.

• Wellness leave provisions.

• Comprehensive healthcare options.

• Retirement saving programs.

• Support for volunteering and charitable contributions.

• Remote-first working environment.

• Opportunities for global inclusion and connection.