Senior EUC Engineer

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as the primary escalation point for intricate endpoint, identity, collaboration, application, and productivity challenges, including significant incidents and service interruptions.

• Guide cross-functional troubleshooting efforts utilizing logs, diagnostics, telemetry, endpoint analytics, monitoring tools, and vendor resources.

• Determine root causes and establish corrective measures to avert future occurrences.

• Engage in EUC technology planning, service enhancements, implementations, and support frameworks.

• Provide mentorship to support engineers and administrators through technical advice, training, knowledge sharing, and best practices in customer service.

• Develop and sustain technical standards, operational protocols, and knowledge base documentation.

• Manage and enhance Microsoft Intune.

• Create and uphold endpoint standards, security baselines, configuration profiles, and compliance regulations.

• Diagnose advanced issues related to Windows, applications, authentication, performance, and device management.

• Oversee Microsoft Entra ID, authentication protocols, Conditional Access, and user lifecycle management processes.

• Administer and provide support for Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Defender, and Microsoft Purview.

• Assist in vulnerability remediation, security assessments, audits, risk evaluations, governance, and data protection initiatives.

• Manage DocuSign CLM and 8x8 UCaaS, including user management, permissions, integrations, call routing, and operational support.

• Handle additional enterprise applications and act as the subject matter expert.

• Deliver advanced troubleshooting and vendor coordination for critical business applications.

• Assess performance and suggest enhancements to reliability and user experience.

• Lead or contribute to implementation strategies, technical documentation, support protocols, and operational standards for new or updated solutions.

• Collaborate with internal teams, vendors, and business stakeholders to ensure solutions align with security, usability, reliability, supportability, and business needs.

⛳️ Requirements

• Required degree: High school diploma.

• Minimum of 5 years of progressive experience in supporting and administering enterprise EUC environments, including at least 2 years in a senior engineer, technical lead, or escalation role.

• Proven hands-on experience with Microsoft Intune, Entra ID, Defender, Purview, Microsoft 365, Windows, endpoint management, application deployment, and device lifecycle management.

• Demonstrated proficiency in troubleshooting complex issues, conducting root cause analysis, leading major incident investigations, and implementing long-term corrective actions through diagnostics, telemetry, monitoring, and vendor resources.

• Experience in creating technical documentation, operational standards, support procedures, and resources for knowledge sharing.

• Background in mentoring technical personnel and enhancing troubleshooting and problem-solving capabilities.

• Excellent communication, collaboration, prioritization, and customer service skills across technical teams, business stakeholders, and external partners.

• Applicants must have authorization to work for any employer in the U.S.; employment visa sponsorship is not available.

• Preferred: Experience in supporting healthcare, compliance-driven, or highly regulated environments.

• Preferred: Experience in leading EUC initiatives, Microsoft 365 implementations, or major incident responses.

• Preferred: Proficiency in PowerShell scripting, automation, and Microsoft Copilot Studio.

• Preferred: Experience managing Jira, Confluence, DocuSign CLM, or 8x8 UCaaS.

🏝️ Benefits

• Competitive compensation package.

• Comprehensive Medical, Dental, Vision, and other exceptional ancillary benefits.

• Opportunities for training and professional development.

• 401k program.

• Paid time off.