Senior ERP Specialist

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Oversee the organization's internal initiatives to deliver outstanding customer service to internal stakeholders.

• Serve as the main point of contact between the business and IT departments.

• Assist with business inquiries and document necessary requirements and workflows.

• Provide training to end-users and offer support during project launches and scheduled releases.

• Identify, assess, and address issues and risks through the Business Central request backlog.

• Perform requirement analysis, mapping, planning, and writing user stories.

• Manage the Business Central request backlog for enhancements to the system.

• Resolve daily issues reported by both business and IT teams.

• Test new features and modifications prior to handing them over to end users for acceptance testing.

• Review and address support inquiries within the Jira ticketing system.

⛳️ Requirements

• Profound knowledge and comprehension of Dynamics NAV or Business Central.

• Strong organizational abilities and meticulous attention to detail.

• Prior experience with a company subject to SOX compliance is preferred.

• Familiarity with Jira and Confluence is preferred.

• Experience in an Agile project management methodology is preferred.

• Background in both information technology and business teams is preferred.

• Knowledge of inter-company/consolidation structures and multi-currency operations.

• Exceptional verbal and written communication abilities.

• Self-driven and capable of working independently as well as collaboratively within a team.

• Strong analytical and problem-solving skills.

🏝️ Benefits

• Excellent benefits and employee discounts.

• Health Spending Accounts.

• Dependent Care Savings Accounts.

• Disability and Life Insurance benefit programs.

• 401k plan with employer matching.