Senior EPI Strategist

This is a fully remote position, open to applicants in Florida.

📋 Description

• Take ownership of and enhance the EPI framework, scorecards, and health metrics across all three brands.

• Convert guest and behavioral data into prioritized, actionable insights for improving the experience.

• Collaborate with Research and Design leadership to develop the roadmap and demonstrate impact.

• Create and deliver executive-level reports and quarterly narratives.

• Establish instrumentation and success metrics in partnership with analytics and product teams.

⛳️ Requirements

• 7+ years of experience in UX/CX research, experience strategy, or insights, including senior or lead roles.

• Demonstrated expertise in designing measurement/KPI frameworks, encompassing NPS, CSAT, task success, and funnels.

• Exceptional skills in data storytelling and managing executive stakeholders.

• Proficiency in quantitative and behavioral analytics.

• Background in large consumer or e-commerce brands is advantageous.

• Familiarity with experience/CX measurement frameworks and scorecards.

• Strong UX research strategy capabilities.

• Expertise in data storytelling and presenting to executives.

• Knowledge of behavioral and survey analytics, including NPS, CSAT, and task success metrics.

• Ability to manage cross-functional stakeholders effectively.

• Experience in the travel, hospitality, or e-commerce sectors is a plus.

• Familiarity with analytics tools such as GA4, Adobe, Qualtrics, or Medallia is beneficial.

• Skills in SQL and dashboarding are desirable.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• Collaborative and dynamic work environment.

• Flexible work arrangements.