Senior Enrollment/Billing Analyst

📋 Description

• Oversee a designated portfolio of intricate client accounts

• Execute tasks associated with collections processes and protocols

• Investigate and respond to billing or payment inquiries within set turnaround times

• Elevate issues as necessary

• Collaborate with third-party administrators, brokers, and/or clients directly to reconcile accounts receivable

• Conduct conference calls or meetings with both internal and external stakeholders

• Perform extensive research related to member eligibility and rate discrepancies

• Analyze client data using various reports and resources

• Process group renewals, new business, terms, and revisions

• Conduct account reconciliation on a regular basis

• Calculate and generate special charge bills as required

• Monitor delinquency reports and communicate with TPA partners

• Implement a peer audit process to ensure quality and reduce financial risk or exposure

• Accountable for meeting or surpassing daily targets, quality standards, and personal development goals

• Ensure proper utilization of tools to track and assess the financial performance of clients

• Collaborate with matrix partners to resolve client disputes and rate issues

• Partner with matrix organizations to identify and implement significant process enhancements

• Comprehend and apply accounting principles

• Prepare monthly and other requested ad hoc reports

• Deliver both internal and external customer service

• Process, review, and understand multiple system inputs

• Provide support for special projects as needed

• Handle electronic invoicing

• Apply financial payments to accounting systems

• Perform filing and other general administrative tasks

• Conduct account reconciliation on a regular basis

⛳️ Requirements

• High School Diploma or equivalent experience is required; a Bachelor’s degree is preferred

• Minimum of 3 years of experience in a billing, accounting, or collections role

• Proficient in 10-key data entry

• Strong proficiency in Excel

• Familiarity with Genasys, SAP, PCRS systems is preferred, or a quick learner of new applications and systems

• Analytical mindset with a strong attention to detail and quality

• Knowledge of Microsoft applications

• Proven problem-solving abilities

• Ability to effectively manage time and set priorities

• Demonstrates responsiveness and urgency when dealing with internal and external clients

• Capable of multi-tasking and adapting priorities

• Strong understanding of customer expectations and urgency, leading to the ability to influence the organization to meet or exceed these expectations

• Ability to work independently and proactively

• Excellent verbal and written communication skills, along with strong organizational skills to interact effectively with all levels within the organization

• Demonstrates leadership and motivational abilities in a fast-paced environment

• Strong interpersonal skills

🏝️ Benefits

• Health benefits including medical, vision, dental, and well-being and behavioral health programs

• 401(k) plan

• Company-paid life insurance

• Tuition reimbursement program

• A minimum of 18 days of paid time off annually

• Paid holidays