Senior Engineer, Enterprise App Development

This is a fully remote position, open to applicants in United States.

📋 Description

• The Senior Engineer for Enterprise Application Development is tasked with designing, developing, and supporting scalable solutions within the ServiceNow environment at 11:11 Systems.

• This position merges hands-on ServiceNow development with solution architecture duties across custom applications, integrations, workflow automation, Service Bridge / Service Exchange, and essential business capabilities within CSM, FSM, ITSM, CMDB, ITOM, and PPM/SPM.

• Reporting to the Manager of Enterprise Applications, this role collaborates closely with business units, platform owners, and technical teams to assess operational needs, analyze existing processes, and propose ServiceNow-aligned solutions.

• Act as a ServiceNow solution architect for designated initiatives, aiding business units in defining requirements, assessing process gaps, and identifying scalable platform solutions.

• Lead discovery and design discussions with business stakeholders to grasp current processes, pain points, desired outcomes, and operational dependencies.

• Propose best-practice ServiceNow solutions that balance business needs with platform standards, maintainability, security, and long-term scalability.

• Convert business requirements into technical designs, encompassing data models, process flows, integrations, automation, roles, access controls, and implementation plans.

• Collaborate with business and technical teams to determine if requirements should be fulfilled through configuration, custom application development, workflow automation, integration, or process redesign.

• Construct and maintain ServiceNow configurations, workflows, forms, scripts, business rules, UI actions, Flow Designer automation, and related platform logic.

• Develop and support custom ServiceNow applications, including scoped apps, custom tables, roles, access controls, workflows, approvals, and reporting functionalities.

• Provide support for ServiceNow CSM, FSM, ITSM, CMDB, ITOM, ITAM, and PPM/SPM capabilities based on business and operational requirements.

• Configure, enhance, and troubleshoot Service Bridge / Service Exchange capabilities, including remote task definitions, process events, work notes, comments, and provider-consumer integrations.

• Create and maintain integrations between ServiceNow and external systems utilizing REST, SOAP, JSON, XML, scripted APIs, and enterprise integration patterns.

• Collaborate with business stakeholders, platform owners, and technical teams to gather requirements and translate them into secure, maintainable technical solutions.

• Resolve production issues related to scripting, integrations, permissions, workflows, data synchronization, performance, and workspace behavior.

• Assist with ServiceNow releases, update sets, testing, deployments, plugin evaluations, application repairs, and platform upgrades.

• Contribute to coding standards, documentation, code reviews, reusable development patterns, and ongoing improvement of the ServiceNow platform.

• Mentor junior developers and work collaboratively with Agile teams to deliver platform enhancements and manage backlog priorities.

• Work collaboratively with colleagues, adhering to 11:11’s Code of Business Ethics and Company Values.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.

• At least 4 years of hands-on experience in ServiceNow application development.

• Capable of functioning as both a hands-on ServiceNow developer and a solution architect.

• Proven experience leading business discovery sessions, documenting requirements, and recommending ServiceNow-based solutions that align with platform best practices.

• Strong understanding of ServiceNow process design, platform architecture, configuration standards, and the appropriate use of out-of-the-box functionality versus custom development.

• Ability to clearly communicate technical recommendations to business stakeholders, leadership, developers, and support teams.

• Extensive experience with ServiceNow scripting, configuration, automation, integrations, and custom application development.

• Familiarity with Business Rules, Script Includes, Client Scripts, UI Actions, UI Policies, Flow Designer, IntegrationHub, ACLs, forms, tables, notifications, and Workspace configuration.

• Practical knowledge of Service Bridge / Service Exchange, including remote task definitions, process events, work notes, comments, and troubleshooting synchronization issues.

• Experience in building custom ServiceNow applications using scoped apps, custom tables, roles, access controls, flows, and application lifecycle best practices.

• Experience integrating ServiceNow with external systems using REST, SOAP, JSON, XML, OAuth, scripted APIs, and enterprise integration patterns.

• Familiarity with ServiceNow CSM, FSM, ITSM, CMDB, ITOM, ITAM, PPM, or SPM is preferred.

• Working knowledge of JavaScript, HTML, CSS/SCSS, SQL, and modern web technologies.

• Certification as a ServiceNow Administrator is preferred; additional ServiceNow certifications are advantageous.

• Proactive, adaptable, and dedicated to delivering secure, scalable, and maintainable solutions.

• Must possess legal eligibility to work in the assigned country without requiring visa sponsorship.

🏝️ Benefits

• Comprehensive healthcare plan options

• Retirement plan with company match

• Life and other supplemental insurance options

• Paid time off and company holidays

• New Parent Leave

• Wellness programs