Senior Enablement Program Operations Specialist

This is a fully remote position, open to applicants in California.

📋 Description

• Manage the enablement intake system by logging requests, triaging on a weekly basis, and making routing decisions within the 48-hour service standard.

• Take ownership of the operating rhythm and program calendar, ensuring that launch-critical tasks receive the necessary protected capacity.

• Oversee product launch programs from start to finish, collaborating with Product Marketing, Product Enablement, Field Enablement, and Revenue Operations to keep each launch on schedule from pre-launch preparations through launch week.

• Maintain the program management framework, which includes DRIs, milestones, dependencies, and status updates across simultaneous launches.

• Develop and sustain OKR tracking and reporting to measure outcomes such as ramp time, attach rate, and win rate, focusing on results rather than just activities.

• Provide support for monetization, offers, and partnership programs with the same level of coordination discipline.

• Create and document standard operating procedures outlining how enablement programs are scoped, developed, and delivered.

• Generate the cross-segment program health overview that leadership utilizes to understand ongoing enablement efforts and their rationale.

• Leverage generative AI to enhance project planning, status synthesis, and reporting.

• Collaborate with the Enablement Systems Specialist to ensure that intake, tooling, and reporting remain interconnected.

• Perform other duties as necessary.

⛳️ Requirements

• A minimum of 4 years of experience in program or project management, revenue or enablement operations, or a PMO function.

• Demonstrated ability to manage intake and prioritization among various stakeholders.

• Experience in coordinating cross-functional product launches or go-to-market initiatives.

• Proven track record in building OKR tracking and reporting frameworks.

• Strong systems thinking and the ability to develop standard operating procedures.

• Excellent project management skills with the capability to prioritize and advance multiple workstreams simultaneously.

• Outstanding written and verbal communication abilities.

• Additional advantages include:

• Experience in a SaaS or technology company.

• Background in establishing an intake or operating system for a team.

• Proficiency with generative AI tools (Claude, ChatGPT, or similar) for project management and reporting.

• Familiarity with platforms such as Seismic, Gong, Salesforce, or similar enablement and CRM tools.

• Experience in launch operations or go-to-market operations.

🏝️ Benefits

• Competitive and equitable salary accompanied by comprehensive health benefits, including dental and vision insurance.

• Hybrid work arrangement, with a requirement for local Clions (Vancouver, Calgary, Toronto, Dublin, and Sydney) to be in the office at least twice per week.

• Flexible time-off policy, encouraging a minimum of 20 days off each year.

• Employee Assistance Program (EAP) benefits available for you and your household members, offering counseling and online resources.

• 401k matching and Child Education Savings options.

• Clioversary recognition program with special acknowledgments at 3, 5, 7, and 10 years of service.