Senior EBA Technical Analyst – ServiceNow

This is a fully remote position, open to applicants in United States.

📋 Description

• Design, configure, and develop ServiceNow solutions adhering to platform best practices and development standards (e.g., ITSM workflows/flow designer, incident management, service portal/catalog, CMDB, ITAM/HAM, SPM, FSM, HCLS, CSM).

• Take ownership of technical delivery from start to finish, including requirements refinement, technical design, configuration/scripting, testing, deployment support, and post-release stabilization.

• Create maintainable automation leveraging platform features (e.g., workflows, catalog, portal experiences) to decrease manual labor and enhance consistency.

• Design and execute integrations between ServiceNow and external systems using APIs and integration methodologies.

• Diagnose complex platform issues and implement corrective measures to enhance reliability and performance.

• Engage in platform upgrades and release management activities.

⛳️ Requirements

• Over 3 years of practical ServiceNow experience in an enterprise setting, encompassing configuration and development across core ITSM functionalities (Incident, Problem, Change, Request) and operational modules (Major Incident, Service Portal/Catalog).

• Familiarity with platform operations practices (platform health, upgrades, operational reporting).

• Bachelor's degree in a relevant field.

• More than 5 years of professional experience in a related job discipline.

• Preferred Certifications: ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD) – to be obtained within a year.

• Solid understanding of ServiceNow engineering fundamentals: configuration + scripting, modular design, and supportable solution patterns.

• Working knowledge across ITSM domains and governance-enabling modules: Incident, Problem, Change, Request, Service Portal/Catalog, CMDB, ITAM/HAM, SPM, FSM, HCLS, CSM.

• Competence in integration engineering utilizing API-based patterns; capable of maintaining and troubleshooting integrations.

🏝️ Benefits

• Comprehensive job description provided upon request.