Senior EAP Operations Associate

This is a fully remote position, open to applicants in Hawaii.

📋 Description

• Rula is looking for a Senior EAP Operations Associate to become part of our Financial Operations team.

• This position reports to the Payment Application and Credit Manager and collaborates with internal teams and external EAP partners to ensure accurate billing, payment processing, and reconciliation.

• You will autonomously oversee partner billing cycles, prepare and submit billing files, review remittances and payment feedback, investigate discrepancies, and work with various teams to resolve billing and payment challenges.

• Additionally, you will pinpoint opportunities for workflow enhancements, support automation and process initiatives, and assist in scaling billing operations as new EAP partners are integrated.

• This role is perfect for an analytical, detail-oriented individual who enjoys working with data and thrives in a dynamic environment where they can drive operational improvements and make a significant impact.

⛳️ Requirements

• At least 3 years of experience in billing, collections, or a related field that contributes to end-to-end transformation (process, technology, and personnel) in a fast-paced operational setting.

• Demonstrated ability to independently enhance and optimize processes, utilizing tools such as Salesforce, AMD, payer portals (e.g., Availity), and Google Suite/Microsoft Office (including Excel/Google Sheets) to promote efficiency.

• Experience in applying structure, prioritization, and effective communication to address problems, not only for the current situation but also to anticipate future requirements.

• Proven track record in producing concise, actionable documentation (training materials or process documents) for both technical and non-technical audiences.

🏝️ Benefits

• 100% remote work environment: Flexible working hours that support a healthy work-life balance, allowing you to fulfill both professional and personal responsibilities (must reside in the United States, currently not hiring in Hawaii).

• Competitive compensation and benefits: Full transparency of pay ranges irrespective of your location in the United States.

• Extensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA coverage.

• Access to a 401(k) plan: Begin saving for your future.

• Generous time-off policies: Including two company-wide shutdown weeks each year for self-care (for the majority of employees).

• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering.

• Employee Assistance Program (EAP): Supporting your mental and physical health.

• Quarterly department stipend: Funding for fun team-building activities or in-person gatherings.

• Community and employee resource groups: Engage in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for everyone.

• Home office stipend: New hire home office setup stipend & $50 monthly subsidy to help cover internet or cell phone costs.

• Wellness at Rula program: Year-round wellness initiatives along with a $50/month wellness stipend.