Senior Director – Professional Services

📋 Description

• The Senior Director of Professional Services at SS&C Technologies Inc. will be tasked with leading and expanding our Professional Services organization, ensuring the effective delivery of intricate enterprise solutions while enhancing customer satisfaction and driving revenue growth.

• Formulate and implement the strategic vision for the Professional Services organization, aligning it with the overall objectives of the company and the demands of the market.

• Guide, mentor, and develop a high-performing team of professional services consultants, project managers, and technical specialists.

• Oversee the comprehensive delivery of professional services engagements, from pre-sales assistance and scoping to implementation, configuration, and post-go-live optimization.

• Establish and uphold best practices, methodologies, and tools to guarantee consistent quality, efficiency, and scalability in service delivery.

• Manage the P&L for the Professional Services division, including budgeting, forecasting, and achieving revenue and profitability goals.

• Foster and enhance relationships with key clients, serving as an executive escalation point and trusted advisor.

• Collaborate closely with sales, product development, and customer success teams to ensure a seamless customer experience and uncover new business opportunities.

• Drive initiatives for continuous improvement within the professional services function by leveraging feedback and industry trends.

• Negotiate and oversee complex professional services contracts, statements of work, and service level agreements.

• Represent SS&C Technologies, Inc. at industry events, conferences, and client engagements.

⛳️ Requirements

• A Bachelor's degree in Business Administration, Computer Science, Engineering, or a related discipline; a Master’s degree is preferred.

• A minimum of 15 years of progressive experience in professional services, consulting, or project management within the enterprise software sector.

• At least 8 years of experience in a leadership role, managing and scaling professional services teams within a technology company.

• A proven record of successfully delivering complex software implementations and achieving high levels of customer satisfaction.

• Strong financial acumen along with experience in managing a P&L for a professional services organization.

• Exceptional leadership, communication, negotiation, and interpersonal skills, with the ability to influence and build relationships at all levels.

• Demonstrated capability to develop and execute strategic plans, drive operational excellence, and effectively manage change.

• Experience with a variety of project management methodologies (e.g., Agile, Waterfall) and professional services automation (PSA) tools.

• Willingness to travel domestically and internationally as needed.

• A deep understanding of the financial services or wealth management sector is a significant advantage.

🏝️ Benefits

• Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans.

• 401k Matching Program and Professional Development Reimbursement.

• Flexible Personal/Vacation Time Off, Sick Leave, and Paid Holidays.

• Medical, Dental, Vision, Employee Assistance Program, and Parental Leave.

• Discounts on fitness clubs, travel, and more!