Senior Director, Product Management – Do It Yourself Experiences

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the DIY Experience Portfolio

• Take ownership of the strategy, roadmap, and execution of the DIY experience portfolio across all client interactions

• Ensure a cohesive and integrated experience across desktop, mobile, assisted, and AI-driven channels

• Provide clarity on priorities, sequencing, and tradeoffs to enhance both customer and business outcomes

• Convert enterprise strategy and Ideal State direction into a clear product roadmap, learning plans, OKRs, and measurable results

• Create High-Quality, Confidence-Building Experiences

• Guide teams to streamline complex tax workflows and minimize friction throughout the customer journey

• Ensure experiences foster client confidence, trust, and ease of use

• Integrate human-assisted and AI-assisted functionalities in intuitive and distinct manners

• Continuously enhance conversion rates, completion rates, and client satisfaction through iterative delivery

• Lead Product Teams and Pursue Execution Excellence

• Mentor, coach, and develop product leaders and teams

• Establish product management practices focused on customer empathy, insights, data, and experimentation

• Create a robust operating model for product delivery

• Advance product team practices by exemplifying and leveraging AI to transform team workflows

• Collaborate closely with Marketing, Pricing, Engineering, Design, Data, and AI teams

• Uphold a high standard for execution rigor, autonomy, and accountability

• Utilize Data, Insights, and Operational Discipline

• Employ data and client feedback to guide prioritization and decision-making

• Define and track key performance indicators

• Collaborate with Product Operations, Shared Experiences, and Analytics teams

• Balance speed and quality within a regulated framework

• Foster Cross-Functional Alignment and Integration

• Partner with adjacent product leaders (Do It For Me, Financial Services, Small Business, Explorations) to meet enterprise priorities and goals

• Influence cross-functional teams effectively

• Clearly identify risks, tradeoffs, and dependencies

• Ensure adherence to compliance, risk, and governance standards

⛳️ Requirements

• 12–15+ years of experience in product management or digital experience leadership

• Proven success in delivering and scaling end-to-end digital products

• Strong product management skills (learning/discovery, roadmaps, prioritization, execution, analytics) along with experience in utilizing AI to enhance product practices

• Exceptional leadership, development, and coaching abilities

• Experience with multi-channel interactions (web, mobile, AI-supported)

• Capability to translate strategy into measurable outcomes

• Strong data fluency and decision-making capabilities

• Experience in complex or regulated environments

• Excellent communication and stakeholder influence skills

• Bachelor’s degree or equivalent experience is required

🏝️ Benefits

• Eligible associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage

• Opportunity to participate in the H&R Block Retirement Savings Plan (401(k) Plan)

• Access to Employee Assistance Program (virtual)

• Fitness center programs available

• Associate discount program offered

• Automatic enrollment in Business Travel Accident Insurance

• Benefit from Associate Tax Prep services