Senior Director, Patient Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Provides senior leadership across various client accounts or practice areas.

• Oversees strategic management initiatives.

• Develops a mission and collaborates with the management team to ensure a shared understanding of team objectives and goals.

• Works alongside the management team to identify required skills for projects or work activities and aligns these skill requirements with available talent.

• Establishes performance standards for the management team and evaluates success against these standards.

• Innovates business expansion strategies and/or introduces new services.

• Takes charge of leading proposal writing, contracting, client presentations, and pricing strategies.

• Sets growth objectives for the business unit.

• Keeps updated on industry trends and significant pending legislation that may affect the business.

• May maintain specialized technical expertise in a particular disease state, possess expert medical knowledge on reimbursement strategies, and/or have functional knowledge.

• Identifies and collaborates with both internal and external resources and experts.

• Develops succession plans for key members of the management team.

• Recruits, trains, and cultivates senior leaders.

• Provides leadership to the team and acts as a facilitator for learning programs.

• Manages the budget, including P&L responsibilities.

• Approves purchases, contracts, expenses, and may oversee vendor relationships.

• Allocates human and financial resources appropriately to ensure objectives are met.

• Seeks and pursues revenue generation opportunities and manages them effectively to ensure new revenue is realized.

• Trains managers on financial matters related to their job responsibilities.

• Holds overall responsibility for the timeliness, accuracy, and completeness of all services provided.

• Identifies risk areas and encourages proactive, ongoing quality improvement.

• Ensures the highest integrity and honesty in all business activities.

• Responsible for cultivating corporate culture, including embracing and promoting company values.

• Supports company programs and initiatives while adhering to company policies and procedures.

• Represents the company to associates and the public.

⛳️ Requirements

• Requires extensive training in fields such as business administration, accountancy, sales, marketing, computer sciences, or related fields, typically achieved through a four-year bachelor's degree program or an equivalent combination of experience and education.

• Generally requires a minimum of eight (8) to ten (10) years of relevant experience.

• Possesses general knowledge of reimbursement and patient assistance programs, as well as database elements and functionality; operational policies and processes, particularly regarding distribution/interfaces.

• Exhibits strong interpersonal skills.

• Demonstrates strong organizational abilities and attention to detail.

• Capable of proficiently using computers and standard office equipment.

• Familiar with Microsoft Office applications.

• Able to manage multiple tasks simultaneously.

• Possesses healthcare research and analysis skills sufficient for supporting payer research, maintaining a healthcare policy library, and managing state-level initiatives.

• Capable of effectively and efficiently resolving associate issues.

• Demonstrates critical thinking skills.

• Strong understanding of industry and company-specific business knowledge.

🏝️ Benefits

• Flexible work arrangements

• Professional development opportunities