Senior Director, Partnership Manager

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Formulate and execute an account management strategy and business plan that aligns with the Corporates segment strategy.

• Direct strategy and operational excellence for a designated territory or market segment.

• Manage strategic account plans to meet sales objectives, promote growth, enhance existing customer revenue, and broaden the customer base.

• Serve as a customer advocate and nurture a customer-focused culture.

• Construct, lead, mentor, and oversee a high-achieving Partner Account Management team.

• Define team objectives, KPIs, and performance indicators; offer feedback and coaching.

• Provide precise and timely forecasting for the assigned territory or market segment.

• Share market and competitor insights to guide pricing and customer retention strategies.

• Cultivate the next generation of leaders through coaching initiatives.

• Identify major competitors and potential acquisition targets.

• Propel new customer acquisition and growth via strategic Partner initiatives and account-based marketing campaigns.

• Lead the identification, pursuit, and closure of new logo opportunities.

• Recognize and leverage partner-led upsell and cross-sell opportunities.

• Forge strategic partnerships with the Partnership & Alliances team.

• Build lasting relationships with key partners and stakeholders.

• Address partner needs and escalations swiftly and effectively.

• Collaborate with solution consultants and pre-sales teams to craft customized solutions.

• Coordinate with professional services teams to ensure successful implementation.

• Work alongside sales leadership and strategic partners on go-to-market campaigns.

• Engage in joint strategic account planning.

• Ensure partner-attach metrics are achieved or surpassed.

• Collaborate with Industry & Product Specialists on product marketing initiatives.

• Contribute insights on marketing materials and customer success stories.

• Collect and evaluate partner, customer, market, and competitor feedback for product roadmap decisions.

• Monitor, assess, and report on sales, renewal, and customer satisfaction metrics.

• Provide regular updates on account management to executive leadership.

• Continuously enhance account management processes and team performance.

• Deliver Quarterly Business Reviews addressing financial performance, talent, growth opportunities, risks, and mitigation strategies.

⛳️ Requirements

• A minimum of 10 years in a sales leadership position managing sales teams within complex software solutions environments.

• Preferably experience in financial, tax and trade, or legal software solution sales.

• Extensive experience in meeting and surpassing sales/revenue targets.

• Experience engaging globally with clients at the FTSE 100 and Fortune 1000 levels.

• Exceptional client relationship management capabilities, including influencing and building rapport with C-Level and Department Head stakeholders.

• Proven history of recruiting, developing, and retaining a high-performing sales organization.

• An entrepreneurial and results-oriented approach; innovative, passionate, and a self-starter.

• Adaptability to new, diverse, and changing business needs and decisions.

• Capacity to lead effectively in a dynamic, evolving environment and work within a matrix organization through strong influencing skills.

• Proven capability to lead senior sales teams and manage seasoned and experienced personnel.

• Proficiency in CRM software, AI tools, and other sales tools for managing and tracking performance while accurately forecasting deals.

• Strong strategic and strategy execution abilities.

• Ability to inspire and engage teams and individuals to achieve exceptional results.

• Ability to collaborate effectively as part of the Europe leadership team.

• No specific educational credentials required.

🏝️ Benefits

• Flexible work arrangements, including the option to work from anywhere for up to 8 weeks each year.

• Flexible vacation policy.

• Two company-wide Mental Health Days off.

• Access to the Headspace app.

• Retirement savings plan.

• Tuition reimbursement program.

• Employee incentive programs.

• Resources available for mental, physical, and financial wellbeing.

• Two paid volunteer days off each year.

• Opportunities for pro-bono consulting projects.

• Participation in Environmental, Social, and Governance (ESG) initiatives.

• Inclusion and belonging programs.

• Support for work-life balance.

• Career development and continuous learning opportunities through the Grow My Way program.

• Skills-first development support for an AI-enabled future.