Senior Director, Operations

This is a fully remote position, open to applicants in California.

📋 Description

• Foster franchisee engagement, ensure operational consistency, and enhance unit-level economic performance throughout the Drybar network.

• Guide franchise owners in areas such as revenue enhancement, profitability, staffing, membership performance, and guest satisfaction.

• Lead and mentor a group of Directors, Senior Managers, and Managers who support the Drybar franchise system.

• Set accountability standards, coaching expectations, and operational alignment within the team.

• Supervise the execution of brand initiatives, programs, and strategic objectives.

• Collaborate across departments with internal teams to facilitate effective project management and implementation.

• Cultivate strong relationships with franchise owners through regular communication, visibility, and collaboration.

• Conduct operational meetings, webinars, business reviews, and forums for franchisee engagement.

• Evaluate business performance metrics and KPIs to uncover opportunities and operational challenges.

• Promote continuous improvement initiatives that enhance franchisee success and operational scalability.

• Maintain a routine of travel and field engagement across the Drybar system.

⛳️ Requirements

• A Bachelor’s degree in Business, Operations, Management, or a related discipline is preferred.

• Over 7 years of experience in franchise operations, multi-unit leadership, or field support roles.

• More than 3 years of experience in leading and developing operational support teams.

• Proven ability to coach franchise owners or multi-unit operators regarding business performance and profitability.

• Experience in supporting franchise systems within the beauty, wellness, retail, hospitality, or service sectors is preferred.

• Strongly preferred is multi-unit operational leadership experience.

• Demonstrated leadership, coaching, and mentoring capabilities.

• Solid business and operational understanding with the ability to analyze performance metrics and identify growth opportunities.

• Exceptional communication and presentation skills, both written and verbal.

• Ability to prioritize tasks, remain organized, and adapt swiftly in a dynamic environment.

• Confidence in managing challenging conversations and motivating others to take action.

• A collaborative, solution-focused mindset with a keen attention to detail.

• Capacity to stay calm and effective under pressure and tight deadlines.

• Proficiency in Microsoft Office and general computer applications.

🏝️ Benefits

• Flexible time off and holiday schedule.

• Medical, dental, vision, and life insurance.

• Health Savings Account.

• Flexible Spending Account.

• 401K match.

• Monthly allowance for spending at WellBiz Brands, Inc. owned brands.

• Cell Phone reimbursement.

• Free Employee Assistance Plan.