Senior Director of Business Operations, Program Impact

This is a fully remote position, open to applicants in United States.

📋 Description

• Direct internal operations for the Program Impact Division at CSD, encompassing Education, Workforce Development, Teaching Kitchen Academy, and Business Development.

• Supervise the Director of Employment Services, Learning Innovation Manager, and Education and Program Development Manager.

• Provide operational assistance to the Director of Business Development regarding pipeline systems, reporting, proposal coordination, and cross-functional implementation.

• Create and sustain project management systems, dashboards, reporting schedules, budgets, workplans, staffing lists, and program calendars.

• Manage intake, onboarding, workflow coordination, resource distribution, and process optimization.

• Compile monthly and quarterly operational performance reports, which include staffing and capacity analysis, budget-to-actual tracking, program delivery metrics, and risk evaluations.

• Coordinate internal communications and change management efforts with unit leaders and support functions.

• Oversee data collection, tracking, analysis, performance indicators, and program value reporting.

• Manage Universal Design and accessibility review procedures.

• Coordinate quality assurance and compliance activities related to grants, contracts, and funded initiatives.

• Facilitate cross-functional collaboration, partnerships, service integration, resource sharing, and streamlined workflows.

• Organize staffing, onboarding, and internal introductions for Program Impact teams.

• Assist the VP of Program Impact with strategic internal initiatives and organizational readiness.

• Liaise with IT, Finance, HR, Legal, Creative Services, and other divisions.

• Maintain organization-wide Basecamp reporting weekly, ensure compliance, review submissions, follow up on missing or inconsistent information, and compile data for impact measurement.

• Carry out other assigned duties.

⛳️ Requirements

• Proven track record in internal operations leadership, staff management, and organizational process design, preferably within nonprofit, education, or workforce sectors.

• In-depth understanding of budgeting, workforce planning, and optimization of internal processes.

• Excellent interpersonal, written, and presentation communication abilities.

• Demonstrated capability to lead and develop staff, including managers, across various program areas.

• Aptitude for navigating cross-functional collaboration, fostering internal alignment, and managing competing priorities.

• Experience with project management and reporting tools such as Basecamp, MS Teams, and SharePoint.

• Familiarity with CRM systems like Salesforce.

• Ability to utilize data-driven insights to enhance operational strategy, resource planning, and program improvement.

• Strong dedication to accessibility, equity, and the Deaf and Hard of Hearing community.

• Proficiency in American Sign Language (ASL) is required, or a willingness to learn.

• Bachelor’s degree in Business Administration, Organizational Leadership, or a related field, or equivalent combination of education and experience.

• Minimum of 5 years of experience in operations management, business operations, or organizational leadership, ideally in mission-driven or service-oriented organizations, including managerial experience.

• Knowledge of Deaf culture and best practices for accessibility is highly preferred.

🏝️ Benefits

• Comprehensive health insurance packages.

• Retirement savings plans with employer contributions.

• Opportunities for professional development and continuous learning.

• Flexible work arrangements to support work-life balance.

• Generous paid time off and holidays.