Business Operations and Accounting Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a subject-matter and platform authority for clients and their accountants.

• Act as the intermediary between business owners, in-house accountants, and accounting firms.

• Comprehend the challenges users face in their daily operations.

• Investigate inquiries and deliver solutions or answers.

• Refer issues to technical teams when required.

• Assist in-house accountants and accounting firms in importing their data into Pennylane to streamline migration.

• Monitor requests until the complete resolution of tickets.

• Manage increasingly complex customer inquiries.

• Develop and update customer support documentation.

• Share accounting expertise and practical experience with team members.

• Provide product teams with insightful feedback based on customer usage.

• Identify opportunities for enhancement and spearhead improvement initiatives.

⛳️ Requirements

• Accounting qualification (BTS CGO, DCG, BTS SME Management Assistant, Master’s degree in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management).

• Minimum of 3 years’ experience in an accounting firm (preferably having completed at least three tax seasons).

• Direct experience with business owners is advantageous.

• Interest in innovative work tools and emerging technologies.

• Self-driven, capable of independently solving problems and finding solutions.

• Familiarity with Pennylane is an asset.

• Professional proficiency in English.

• Strong written communication and instructional skills.

• Ability to comprehend and respond to customer needs while delivering exceptional service.

• Capability to work autonomously and collaboratively within a team.

• Adaptability to rapid changes within the platform.

• Eagerness to learn and remain informed about product advancements.

• Visa sponsorship is not available, and we do not employ candidates from outside Europe.

🏝️ Benefits

• One of the most comprehensive health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• An additional 6 to 12 days off (RTT), alongside 5 weeks of paid vacation.

• The chance to enhance your English skills with Busuu.

• A monthly budget to support remote work or coworking space usage.

• BSPCE equity package.

• Access to 8,000 gyms throughout France and over 300 wellness activities via Gymlib.

• A Mac laptop.

• Company events, quarterly Tech Days for remote workers, and an annual company retreat.