Senior Director, Marketplace Strategy

This is a fully remote position, open to applicants in Alabama, +14 more states.

📋 Description

• Develop and spearhead marketplace strategy encompassing dispatch, pricing, and incentives to enhance speed, reliability, and cost-effectiveness.

• Manage job routing and allocation logic, optimizing for geography, urgency, and performance while ensuring fairness and quality.

• Create and refine pay and pricing models that promote customer competitiveness and sustainable earnings for process servers.

• Design and oversee incentive programs that encourage essential behaviors such as speed, accuracy, and consistency.

• Collaborate with Product, Engineering, and Operations teams to convert strategy into scalable systems and tools.

• Own key marketplace performance metrics (e.g., utilization, time-to-placement, completion rates, cost efficiency) and drive ongoing improvements.

• Identify marketplace inefficiencies and implement solutions that enhance performance while maintaining network trust.

• Lead experimental initiatives, including pilots and A/B testing, to assess and scale modifications in dispatch, pricing, and incentives.

• Work alongside data teams to bolster forecasting, coverage planning, and marketplace insights.

• Ensure effective communication of marketplace logic and updates across internal teams and the wider network.

⛳️ Requirements

• Proven experience leading strategy in intricate environments such as marketplaces, gig economy platforms, logistics, or similar systems.

• In-depth understanding of supply and demand dynamics, pricing strategies, dispatch or routing logic, and incentive design.

• Established ability to generate measurable business results and influence user behavior.

• Proficiency in unit economics and financial modeling, with the capability to assess trade-offs among cost, quality, and speed.

• Experience in designing and executing experiments or pilots with well-defined hypotheses and measurable outcomes.

• Proven track record of working cross-functionally with Product, Engineering, Data, and Operations teams.

• Comfortable navigating ambiguous, fast-paced environments and providing direction without fully defined roadmaps.

• Strategic thinker with a proactive approach and strong problem-solving capabilities.

• Experience in building or scaling systems in early or growth-stage environments is preferred.

• Excellent communication skills, capable of clearly articulating complex concepts and strategies.

🏝️ Benefits

• Health, Dental, Vision insurance.

• 401(k) with company matching.

• Paid time off.

• 7 Paid company holidays.

• 4 Floating holidays per year.

• Life Insurance and AD&D Insurance.

• Long Term Disability.

• Health Care Reimbursement Flexible Spending Account.

• Dependent Care Flexible Spending Account.

• EAP (Employee Assistance Program).

• Pet Insurance.

• Growth opportunities.