Senior Director, Field Technical Service

This is a fully remote position, open to applicants in California, +4 more states.

📋 Description

• Formulate strategic goals and objectives that align with the requirements of Commercial Business and its clientele.

• Take ownership of and enhance the service business P&L, allocate resources effectively for optimal outcomes, and collaborate with finance teams to ensure success.

• Create and oversee revenue growth targets for specific areas and territories.

• Execute suitable customer support strategies and collaborate with sales to establish both tactical and strategic agreements with clients.

• Organize and oversee the presentation of Service Business Reviews for key customer accounts at scheduled intervals.

• Oversee the coordination center, which serves as the command hub for field service, ensuring the resolution of customer issues while achieving a cost-effective business model.

• Engage in corporate strategic and tactical planning initiatives for service.

⛳️ Requirements

• Bachelor of Science in Engineering, Biomedical, or a related discipline with over 20 years of experience OR a Master’s/Doctoral degree with more than 18 years of experience.

• Demonstrated expertise in leading complex service organizations, including the management and development of multi-tiered leadership teams.

• Familiarity with Field Customer Support, Service Contracting, and all associated subfields.

• Understanding of the medical diagnostic industry.

🏝️ Benefits

• Paid time off

• Medical, dental, and vision insurance

• 401(k)