Senior Director, Engineering – Agentic AI, Service Applications

This is a fully remote position, open to applicants in Maine.

📋 Description

• Spearhead the digital transformation within the Service Applications department

• Supervise and enhance the skills of 4 teams comprising approximately 60 global resources

• Cultivate and uphold strong, collaborative partnerships with VPs and leaders throughout Call Center teams

• Manage the architecture and governance of the Salesforce platform

• Establish and uphold contemporary SDLC practices, including comprehensive testing for AI model performance

⛳️ Requirements

• Over 10 years of experience in technical leadership with an emphasis on enterprise applications

• Established experience or specialized training in HR/Service Technology transformation

• Ideally, 5+ years of direct experience with the Salesforce platform (Service Cloud)

• Advanced analytical skills with the capability to utilize predictive analytics

• Relevant technical certifications or leadership qualifications (e.g., Lean Six Sigma, Salesforce Architect)

🏝️ Benefits

• Health, dental, and vision insurances

• Retirement savings plan

• Paid time off

• Health savings account

• Flexible spending accounts

• Life insurance

• Disability insurance

• Tuition reimbursement