Senior Director – Customer Success, Auto Adjacent Solutions

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of renewals bookings performance within the designated industry or product area through effective team leadership.

• Convert customer success strategies into defined priorities, tiered service focus, and execution plans.

• Maintain disciplined pipeline management, deal hygiene, and forecast accuracy across the team.

• Regularly review and assess performance, addressing any gaps and risks.

• Lead, coach, and nurture team members across varying experience levels.

• Set expectations for adherence to the renewals process, account planning, and customer servicing/account management.

• Provide direct coaching for intricate renewals, strategic accounts, and high-stakes negotiations.

• Develop management capabilities and prepare future leaders.

• Coordinate team activities across various segments, products, and customer types.

• Work in conjunction with customer success managers, specialists, Customer Solutions, and product management.

• Promote the adoption of enterprise customer success tools, methodologies, and operating cadences.

• Identify system-level obstacles and collaborate cross-functionally to address them.

• Act as an escalation point and executive presence for strategic deals and customer challenges.

• Engage in high-value customer meetings and executive briefings.

• Reinforce JD Power’s value proposition and partnership mindset with senior customer stakeholders.

• Drive renewals bookings, retention, recurring revenue, customer health, adoption, pipeline strength, renewal rates, forecast accuracy, execution rigor, and talent development.

⛳️ Requirements

• A Bachelor’s Degree is required; a Master’s degree is preferred.

• 7–10+ years of experience in customer success with substantial people leadership responsibilities.

• Demonstrated success in managing and scaling complex B2B customer success teams.

• Strong coaching abilities with the capacity to influence without direct renewals responsibility.

• Background in data, analytics, SaaS, research, or advisory-based businesses.

• Executive presence coupled with robust cross-functional leadership skills.

• Familiarity with Salesforce or similar CRM platforms.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness programs.

• Opportunities for professional development and career advancement.

• Flexible working arrangements and a supportive company culture.