Senior Director, Clinical Program – Maternal Health

This is a fully remote position, open to applicants in New York.

📋 Description

• Oversee the strategic vision, roadmap, and execution of Progyny’s Maternal Health Program.

• Establish program design, clinical specifications, new program components, integration across programs, and scaling of current offerings.

• Supervise programs while identifying, researching, and implementing opportunities for improvement and growth.

• Develop insights about members, clients, and partners to drive program innovation and expansion.

• Collaborate with Marketing and Sales to refine product positioning, go-to-market strategies, and value narratives for clients and members.

• Shape the long-term program strategy as part of the Product leadership team.

• Convert clinical program needs into briefs and Clinical and Business Requirement Documents.

• Design programs and enhancements while ensuring operational readiness and launch capability.

• Align product portfolios to provide exceptional experiences for members, providers, clients, and partners.

• Partner with various departments to address member and client escalations.

• Ensure clinical programs comply with regulatory requirements, clinical quality standards, and compliance guidelines.

• Lead the development and monitoring of clinical KPIs and Performance Guarantees.

• Integrate evidence-based, lived-experience-informed protocols into program design and operational workflows.

• Secure and manage external clinical expertise and partnerships.

• Utilize analytics and Business Intelligence to track performance and foster continuous improvement.

• Define, monitor, and enhance KPIs related to clinical outcomes, operational efficiency, and member experience.

• Lead, mentor, and develop a team of product and/or program managers.

• Cultivate a high-performing, collaborative team dedicated to innovation and accountability.

• Influence and align stakeholders at all levels of the organization.

⛳️ Requirements

• Clinician (Midwife, RN, PA, or LCSW) or researcher (PhD or MPH).

• Proven experience in designing, implementing, and assessing evidence-based maternal health programs.

• Over 10 years of experience in Clinical Program Management.

• Proficient in all aspects of the program lifecycle.

• Strong clinical insight and a dedication to evidence-based care.

• Capability to navigate uncertainty, resolve complex issues, and drive innovation.

• Excellent analytical skills and a data-driven approach to decision-making.

• Outstanding executive communication, stakeholder management, and cross-functional collaboration abilities.

• Capacity to prioritize and manage multiple competing priorities.

• Must be located in the United States.

• Must have authorization to work in the United States without visa sponsorship, both now and in the future.

🏝️ Benefits

• Paid family and parental leave.

• Benefits for preconception, fertility, and family building, including egg freezing, IVF, and adoption support.

• Family and pet care fund.

• Parents’ Employee Affiliation Group.

• Menopause and midlife care support.

• Health, dental, vision, and life insurance options for employees and their families.

• Complimentary in-person, virtual, and text-based mental health and wellness support.

• Paid time off that includes vacation, sick leave, personal days, and summer flex time.

• Company equity opportunities.

• Bonus program.

• 401(k) plan with company matching.

• Access to on-demand legal and financial advice.

• Opportunities for learning and development.

• Mentorship program.

• Company social events, including an annual volunteer day and donation matching.

• Flex days and onsite meals and snacks for employees working in the NY office.