Senior Director Analyst – CRM, Sales, Marketing, Customer Service & Support

This is a fully remote position, open to applicants in Washington.

📋 Description

• Produce innovative and thought-provoking content that provides insights.

• Generate new ideas and insights through thought leadership initiatives.

• Conduct research, analyze, and forecast market trends to deliver actionable insights.

• Design and present high-value materials for Gartner events.

• Assist BTI and Sales by providing support as the voice of the market.

⛳️ Requirements

• Bachelor's degree or equivalent experience; a graduate degree is preferred.

• Over 12 years of relevant experience in the field or industry.

• Extensive knowledge of CRM platforms and customer engagement architectures.

• Proven track record of analyzing and forecasting CRM market trends.

• Demonstrated experience in advising or leading CRM functions within technology vendors or consulting firms.

• In-depth understanding of the global CRM landscape.

• Excellent organizational skills with the capability to perform under tight deadlines.

• Strong written and verbal communication skills, along with analytical and presentation abilities.

🏝️ Benefits

• Competitive salary.

• Generous paid time off (PTO).

• 401k matching up to $7,200 annually.

• Opportunity to purchase company stock at a discounted rate.