Senior Director – AI Enabled Sales Transformation

This is a fully remote position, open to applicants in New Hampshire.

📋 Description

• Enhance the Sales Support experience through improved request intake, case management, purchase order processing, booking assistance, shipment coordination, issue resolution, and internal transitions.

• Detect manual tasks, disjointed workflows, ambiguous ownership, and limited visibility that create obstacles for sellers, partners, and customers.

• Establish and advance the future state by implementing intake models, process standards, service levels, escalation pathways, and performance transparency.

• Transform Sales Support into a responsive, transparent, consistent, data-driven, and AI-enabled operational capability.

• Convert business challenges into actionable AI, automation, and agentic workflow applications.

• Collaborate with IT, Data, Business Intelligence, Product, and Sales Operations to define requirements, assess solutions, prioritize the roadmap, and assist with implementation.

• Connect initiatives to quantifiable results, focusing on speed, quality, adoption, productivity, and user satisfaction.

• Design and scale commercial acceleration initiatives across the installed base, customer lifecycle, and partner ecosystem.

• Transform ideas into field execution through opportunity framing, segmentation, value propositions, seller motions, partner roles, enablement, governance, and success metrics.

• Develop repeatable playbooks for sellers and partners.

• Spearhead cross-functional transformation efforts within Sales, Sales Support, Sales Operations, Partner Management, Customer Success, Finance, Supply Chain, Product, IT, Business Intelligence, and regional field teams.

• Foster trust with frontline teams and promote adoption through effective change leadership, clear communication, and operational discipline.

⛳️ Requirements

• Proven history of leading significant transformations and developing new capabilities and strategies that yield measurable business results.

• Experience in managing high-ambiguity, cross-functional projects from problem identification to execution, decision-making, and adoption.

• Practical experience in go-to-market, commercial operations, revenue operations, sales operations, or transformation where speed, quality, visibility, and stakeholder experience were paramount.

• Experience in modernizing manual, fragmented, or email-intensive workflows into structured, scalable, technology-driven operations.

• Familiarity with AI, automation, and agentic workflows, along with the acumen to identify practical use cases that deliver real business value.

• Capability to translate business challenges into actionable requirements for systems, workflows, dashboards, and AI-enabled functionalities.

• Executive-level communication prowess, with the ability to simplify complex issues, create clear narratives, frame trade-offs, and cultivate alignment.

• Skill in leading through influence in a global, matrixed organization while establishing trust with frontline teams.

• Strong analytical judgment and comfort in utilizing operational and commercial data for decision-making.

• Ability to seamlessly navigate between strategy, processes, systems, and execution.

• A mindset that combines transformational leadership with a readiness to engage hands-on and build when necessary.

• Bachelor’s degree in Business, Operations, Engineering, Computer Science, Information Systems, or a related field, or equivalent practical experience.

🏝️ Benefits

• Comprehensive Medical, Dental, and Vision plans.

• Health Savings Account (HSA) with company contributions.

• Generous Paid Time Off, including 12 holidays, paid exercise time, paid volunteer time, and paid parental leave for all new parents.

• Retirement 401(k) plan with employer matching and discretionary profit-sharing contributions.

• Educational assistance and professional development opportunities, including mentorship/coaching programs with external industry leaders.

• Group Life Insurance.

• Voluntary Additional Life Insurance.

• Disability Insurance.

• Employee Assistance programs.