Senior Director, Account Management

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee and develop a portfolio of current accounts, ensuring client satisfaction and loyalty.

• Promote and sell Icertis solutions to enhance the company's presence within client organizations.

• Establish and maintain relationships with key stakeholders and CxO-level executives.

• Address customer escalations and deliver prompt, effective solutions.

• Work in conjunction with the sales team to create and implement account strategies.

• Remain informed about industry trends and client requirements to spot new business prospects.

• Conduct regular performance evaluations and provide constructive feedback to the account management team.

• Ensure adherence to company policies and procedures.

• Represent Icertis at industry events and conferences.

⛳️ Requirements

• Proven experience in selling SaaS solutions with integrated agentic AI.

• Capability to convey the benefits of autonomous AI agents that streamline workflows, improve decision-making, and enhance business efficiency.

• Experience in managing complex accounts and fostering strong client relationships.

• Exceptional communication and presentation abilities.

• Proficiency in articulating complex concepts.

• Strong leadership and team management capabilities.

• Experience with CRM systems and sales enablement tools.

• Ability to work independently while managing multiple projects concurrently.

• Fluency in both German and English is required.

• Willingness to travel as necessary.

• A results-oriented and customer-focused mindset.

🏝️ Benefits

• Flexible location allowing work from anywhere in Germany.

• Opportunity to regularly connect with colleagues at the Frankfurt office.

• Equal Employment Opportunity.

• Accommodation or special assistance available during the application process.