Senior Digital Engagement Product Manager

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Establish and lead a unified technology product strategy for the Medicare Stars Engagement Platform

• Oversee product roadmaps, capabilities, and the definition of OKRs

• Enhance customer experience, operational excellence, and Stars performance

• Manage the backlog of product features and enablers

• Expand the product's architectural and discovery runway

• Collaborate with the Business General Manager, Design, Engineering, and Data/Analytics teams within the Five in a Box product leadership group

• Coordinate efforts with architects, tech operations, security, claims leadership, and claims processors

• Assist in the development and launch across various claims platforms

• Define and promote the product vision, strategy, and roadmap

• Evaluate investment priorities and create business cases

• Convert business needs into Epics and initiatives

• Align roadmaps, backlogs, capacities, timelines, and commitments across product domains

• Define and monitor product objectives and key results (OKRs)

• Establish discovery direction and facilitate product-level and agile ceremonies

• Specify features, identify dependencies, draft user stories, and estimate future work

• Analyze product, technical, and customer feedback performance data

• Coordinate product launches, beta testing, user feedback collection, and documentation

• Foster cross-functional product leadership and stakeholder alignment

• Present product team achievements and outcomes to stakeholders

• Advocate for product management and agile methodologies

• Cultivate a customer-focused team culture and communicate product health metrics

⛳️ Requirements

• Over 7 years of experience as a Product Owner, Business Analyst, Project Manager, Consultant, or in a related field

• More than 5 years of experience in software product management, overseeing the lifecycle from discovery to launch across multiple releases in an agile setting

• At least 3 years of experience in outbound communications, including audience segmentation, journey orchestration, and utilizing customer data for informed decision-making

• Availability to support East Coast business hours

• Familiarity with outbound communication platforms and technologies such as Salesforce Marketing Cloud, push notifications, SMS/RCS, IVR, and chatbots

• Experience in the healthcare payor sector

• Knowledge of ensuring messaging compliance with consent regulations such as TCPA or GDPR

• Experience with the Scaled Agile Framework (SAFe)

• Proven experience in an agile delivery model

• Proficiency with tools such as Rally, Jira, SharePoint, Confluence, Adobe Analytics, and Figma

• Ability to guide cross-functional teams towards alignment in uncertain situations

• Excellent negotiation, organizational, management, analytical, and interpersonal skills

• Competency in data-driven decision-making and quantitative analysis using data tools like Jira

• General knowledge of programming and computer science principles, including cloud technologies, DevOps, and AI/ML

• Strong oral and written communication skills

• Bachelor’s degree or equivalent professional experience

🏝️ Benefits

• CVS Health bonus, commission, or short-term incentive program

• Award target in the company’s equity award program

• Medical coverage

• Dental coverage

• Vision coverage

• Paid time off

• Retirement savings options

• Wellness programs

• Additional resources to support physical, emotional, and financial well-being