Senior Developer – Platform Ops Developer, QC

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver hands-on technical assistance for digital platforms during North American business hours.

• Act as the main technical escalation contact for Content Publishing Teams and non-technical stakeholders.

• Investigate and resolve website issues and production incidents that have been escalated.

• Monitor the performance, availability, and stability of the platform.

• Conduct root cause analysis and document technical findings and resolutions.

• Address and resolve escalated production tickets in accordance with established service level agreements (SLAs).

• Support, maintain, troubleshoot, and debug web applications built with React and Next.js.

• Manage and investigate configurations, schemas, content models, and content delivery issues related to Contentful.

• Trace and validate data flows between frontend applications and headless CMS platforms.

• Utilize GitHub Actions for automated builds, deployments, release processes, release checks, and post-deployment validation.

• Oversee deployment workflows and troubleshoot any failed builds and CI/CD issues.

• Monitor, diagnose, and triage third-party integrations, including Bazaarvoice, PriceSpider, and Salsify.

• Troubleshoot integrations related to ratings and reviews, product catalog, and Where to Buy.

• Validate API responses, integration configurations, and data exchanges.

• Coordinate and route vendor-related issues to external support teams.

• Clearly communicate incident updates, technical findings, recommended resolutions, and business impact.

• Translate technical issues for non-technical stakeholders.

• Maintain documentation for incidents, troubleshooting, and resolutions.

• Ensure smooth transitions and continuity of support across regional teams.

• Independently manage escalated technical issues during assigned night-shift hours.

• Proactively enhance platform operations, deployment workflows, incident management, and overall operational efficiency.

• Ensure the website's availability, reliability, and performance for North American business operations.

⛳️ Requirements

• A minimum of 5 years of professional software development experience.

• Strong expertise in React and Next.js.

• Extensive hands-on experience in supporting, maintaining, and debugging modern frontend applications.

• Proven experience in troubleshooting and maintaining Next.js-based web applications.

• Proficiency in managing and troubleshooting Contentful headless CMS configurations, content delivery, schemas, and content models.

• Experience with GitHub Actions for automated builds, deployments, release checks, and CI/CD pipeline troubleshooting.

• Familiarity with third-party integrations such as Bazaarvoice, PriceSpider, Salsify, or similar platforms.

• Ability to trace and troubleshoot data flows between frontend applications, headless CMS platforms, and third-party APIs.

• Background in application support, production troubleshooting, site reliability, and operational maintenance of enterprise platforms.

• Strong skills in technical troubleshooting, debugging, and root cause analysis.

• Excellent spoken and written English communication skills.

• Ability to work independently with minimal supervision during night shift operations.

• Strong sense of ownership, accountability, and attention to detail.

• Capability to remain calm and effective while managing live production incidents.

• Strong stakeholder management and cross-functional collaboration abilities.

• Ability to prioritize issues based on urgency, business impact, and SLA requirements.

• Proactive approach to maintaining platform reliability and operational excellence.

• Availability during North American business hours / US time zones.

• Preferred: experience with Bazaarvoice, PriceSpider, Salsify, or similar product information management and product catalog platforms.

• Preferred: familiarity with e-commerce platforms, enterprise digital experience ecosystems, monitoring tools, incident management processes, production support workflows, high-traffic websites, mission-critical platforms, and distributed teams.

🏝️ Benefits

• ₱5,000 monthly allowance.

• Generous leave credits: 12 vacation leaves + 10 sick leaves during the first year, increasing to 20 vacation leaves + 10 sick leaves starting the second year.

• Leave conversion or carryover of up to 5 unused vacation leaves, subject to company policy.

• HMO coverage up to ₱250,000 per illness per year.

• Coverage for 2 free dependents under HMO effective from day one.

• Access to over 20,000 online courses through Unico Skill within 7 days of joining.

• Birthday token.

• Company-sponsored quarterly meals and engagement activities.

• Talent referral incentive for every successful employee referral.

• Global and career opportunities with exposure to diverse projects, technologies, and career development opportunities.