Senior Delivery Manager

This is a fully remote position, open to applicants in Argentina, +2 more countries.

📋 Description

• Ensure consistent delivery by managing effective workflows, tracking KPIs, and addressing operational challenges.

• Supervise quality assurance to guarantee that projects align with technical requirements and delivery benchmarks.

• Establish trustworthy relationships with client stakeholders through dependable service delivery and proactive communication.

• Identify and promptly escalate delivery risks, coordinate corrective measures, and assist in client growth initiatives.

• Oversee daily operations of the team and offer guidance and support to 4–5 direct reports.

• Actively manage team performance by setting clear expectations, providing constructive feedback, and facilitating career advancement.

• Handle budgets, optimize expenditures, and assist in hiring to ensure proper resource allocation.

• Take charge of daily execution for a significant global IT outsourcing account segment.

• Lead a delivery organization encompassing more than 10 teams and over 100 specialists.

• Manage multiple Project Managers and technical leaders.

• Contribute to shaping operational strategies and making critical business decisions.

• Uphold operational excellence across a large-scale client account.

• Engage in the client account delivery process and adhere to the company’s recruitment protocols.

⛳️ Requirements

• A minimum of 5 years of experience in Program or Delivery Management within the software development outsourcing sector.

• Background in an IT outsourcing or managed services setting, emphasizing execution and operational support.

• Proven experience managing extensive, multi-team engineering organizations comprising 100+ specialists, including Team Leads, managers, and high-performing teams.

• In-depth knowledge of SDLC and delivery methodologies, such as Agile, Scrum, Kanban, and SAFe.

• Hands-on experience managing delivery financials, including budgets, forecasting, resource planning, and P&L oversight.

• Exceptional client communication, negotiation, and relationship management capabilities.

• Ability to engage with senior stakeholders, build robust client relationships, and be recognized as a key leader by clients.

• Strong leadership, people management, organizational, decision-making, and problem-solving skills.

• Upper-Intermediate+ proficiency in English.

• Willingness and capability to travel internationally 3–4 times annually.

• Experience working with offshore or nearshore delivery teams is a plus.

• Familiarity with identifying opportunities to expand existing client accounts is advantageous.

🏝️ Benefits

• 30 paid days off each year.

• 5 paid sick days.

• Up to 60 days of medical leave.

• 6 paid days off per year for significant family events, including weddings, funerals, or the birth of a child.

• Partially subsidized health insurance after the probation period.

• Wellness bonus for gym memberships, sports nutrition, and related needs after 6 months.

• English language lessons.

• Access to online training.

• Participation in conferences.

• Opportunity to explore new career paths.

• Flexibility to work from any location.

• Access to Dev.Pro University and specialized training.