Senior Data Services Associate

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Request and monitor preauthorizations for insurance-eligible orders in accordance with payer guidelines

• Input authorization information into the order processing system and attach relevant documentation to the appropriate order and patient record

• Update order status to proceed with processing upon approval or cancel appropriately if authorization is denied or not secured

• Confirm active insurance status during the final API check prior to order advancement

• Handle incoming faxes related to authorization documents and ensure proper system integration

• Reach out to customers when insurance coverage is approaching expiration, when relevant

• Achieve or surpass daily production goals while ensuring high accuracy in documentation

• Reduce downstream rework by ensuring precise data entry and comprehensive documentation

• Report payer-related discrepancies, missing documents, or API mismatches to the appropriate team lead

• Collaborate with internal teams to ensure workflow continuity and enhance processes

• Assist with additional operational workflows when queue stability permits, completing cross-training and supporting other teams as necessary

⛳️ Requirements

• Curious and genuine, just like us! #beboldr

• An analytical and detail-oriented individual with a strong focus and precision

• Comfortable in structured environments with repetitive tasks that demand sustained attention

• Capable of validating information and adhering to established processes with minimal supervision

• Confident in escalating issues and proactively resolving discrepancies

• Able to work remotely in a reliable internet environment with minimal distractions

• Passionate about operating in an AI-driven atmosphere where AI tools are integral to daily tasks

• 2 years of experience in insurance authorizations, insurance verification, healthcare operations, revenue cycle, or high-volume data processing roles

• Proficient in requesting and tracking insurance preauthorizations across various payer portals and communication channels

• Strong understanding of documentation requirements for payer submissions

• Demonstrated ability to meet production-based performance expectations and daily output targets

• Highly adept at data entry with minimal documentation errors

• Experience working within structured order management or case management systems

• Excellent written and verbal communication skills

• Ability to work independently while collaborating with cross-functional teams

🏝️ Benefits

• Competitive salary and performance-based incentives

• Health, dental, and vision insurance

• Flexible work schedule and remote work options

• Professional development opportunities and training programs

• Supportive and inclusive company culture