Senior Data Center Solutions Manager

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Act as the main subject matter authority on data center products and their usage in critical mission data center settings.

• Oversee Application Engineers providing technical support to field service teams.

• Guide mobile data center service engineers and offer support for nationwide data center installations and startups.

• Collaborate with product development on new HVAC data center solutions and ensuring field readiness.

• Recognize technical deficiencies and assist in the creation and delivery of training programs.

• Offer advanced troubleshooting and technical escalation assistance to field teams.

• Convey field insights to Quality, pinpoint product or performance challenges, and facilitate root-cause analysis.

• Travel to assist with field deployments, product trials, and customer interactions.

• Utilize expertise in advanced refrigeration, air conditioning, and magnetic bearing technology for equipment design, commissioning, and operation.

• Produce engineering documentation, technical bulletins, diagnostic procedures, and best practices.

• Work with commercial and sales teams to ensure technical viability aligns with customer design specifications.

⛳️ Requirements

• Proven technical proficiency in refrigeration and HVAC systems utilized in data center environments.

• Minimum of 7 years of experience in product support and technical services.

• A minimum of 5 years of experience with magnetic bearing chiller technology and advanced refrigeration systems.

• Established leadership skills in guiding technical teams.

• Excellent communication abilities for interacting with engineering personnel, field service teams, and clients.

• Capability to interpret engineering specifications, technical drawings, and performance metrics and convert them into actionable directives.

• Experience in supporting a matrixed organization spanning engineering, quality, training, and commercial functions.

• Familiarity with new product introductions, commissioning, or initial product support.

• Understanding of control systems, diagnostics, thermodynamics, and HVAC/chiller commissioning procedures.

• Acquaintance with field engineering support processes, testing methodologies, and customer technical requirements.

• Ability to thrive in a fast-paced, mission-critical technical setting.

• Knowledge of field service processes and customer support strategies.

• Willingness to travel up to 25%.

• This is a safety-sensitive position; additional drug screening may be necessary.

🏝️ Benefits

• Health insurance for employees and their families, effective from day one.

• Comprehensive wellness programs with generous incentives.

• Coverage for fertility treatments.

• Assistance with adoption and surrogacy.

• 401(k) matching up to 6%.

• Additional 2% core contribution, leading to up to an 8% company contribution.

• 15 vacation days.

• 9 paid holidays.

• 3 floating holidays.

• Sick leave provisions.

• Options for volunteer leave.

• Parental leave options available.

• Opportunities for education and training through company programs.

• Tuition assistance options.

• Support for student debt.

• Competitive salary structure.

• Comprehensive benefits and programs offered.