Senior Data Center Solutions Manager

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Act as the main subject matter expert on data center products and their use in mission-critical data center settings.

• Manage a team of Application Engineers providing technical support to field service personnel.

• Oversee mobile data center service engineers and assist with nationwide data center installations and startups.

• Collaborate with product development on new HVAC data center solutions and ensure field readiness.

• Recognize technical deficiencies and assist in the development and delivery of training programs.

• Offer advanced troubleshooting and technical escalation support to field teams.

• Work with Quality to communicate field feedback, pinpoint product or performance issues, and facilitate root cause analysis.

• Travel to assist with field deployments, product trials, and customer interactions.

• Utilize advanced knowledge of refrigeration, air conditioning, and magnetic bearing technology in equipment design, commissioning, and ongoing operations.

• Create engineering documentation, technical bulletins, diagnostic procedures, and best practices.

• Partner with commercial and sales teams to ensure technical feasibility aligns with customer design needs.

⛳️ Requirements

• Proven technical expertise in refrigeration and HVAC systems as applied to data center environments.

• Minimum of 7 years of experience in product support and technical service.

• At least 5 years of experience with magnetic bearing chiller technology and advanced refrigeration systems.

• Demonstrated leadership capabilities in guiding technical teams.

• Excellent communication skills for interacting with engineering personnel, field service teams, and customers.

• Ability to interpret engineering specifications, technical drawings, and performance data, translating them into actionable guidance.

• Experience supporting a matrixed organization encompassing engineering, quality, training, and commercial functions.

• Background in new product introduction, commissioning, or early-stage product support.

• Knowledge of control systems, diagnostics, thermodynamics, and HVAC/chiller commissioning procedures.

• Acquainted with field engineering support processes, testing methods, and customer technical requirements.

• Capacity to excel in a dynamic, mission-critical technical atmosphere.

• Understanding of field service processes and customer support strategies.

• Willingness to travel up to 25%.

• Safety-sensitive role may necessitate passing additional drug screenings.

🏝️ Benefits

• Health insurance for the employee and their family.

• Comprehensive wellness programs with substantial incentives.

• Fertility coverage offered.

• Assistance with adoption and surrogacy.

• 401K matching up to 6%.

• Additional 2% core contribution, allowing for up to 8% company contribution.

• 15 vacation days provided.

• 9 paid holidays available.

• 3 floating holidays included.

• Sick leave offered.

• Options for volunteer leave.

• Parental leave options available.

• Educational and training opportunities through company programs.

• Tuition assistance provided.

• Support for student debt.

• Competitive salary.

• Comprehensive benefits and programs offered.

• Reasonable accommodations for candidates and employees needing assistance during the application or recruitment process.