Senior Cyber Business Analyst

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Assist in help desk and customer service operations for a large-scale SaaS data analytics platform, Palantir Foundry.

• Serve as a bridge between users, engineers, and data stakeholders.

• Provide Tier 1 triage and Tier 2 troubleshooting for platform issues, data pipelines, analytic workflows, and operational incidents.

• Participate in project meetings to identify new data sources or additional data needs.

• Organize meetings with data source owners and requestors to establish connections, document processes, and integrate data.

• Support users working with data pipelines, analytic workflows, data models, and operational datasets.

• Work with both code-based and low-code/no-code platform solutions.

• Troubleshoot REST API connectivity, data ingestion/export processes, and system-to-system integrations.

• Collaborate with data scientists, data engineers, analysts, and platform administrators.

• Document troubleshooting procedures, recurring issues, operational processes, and user support guidance.

• Enhance platform usability, operational efficiency, data reliability, and analytic workflows.

• Utilize Slack, Teams, Outlook, and SharePoint for communication and information sharing.

• Create documentation repositories and standard operating procedures for help desk actions.

• Develop processes to automate recurring issues.

• Provide the ISSM team with up-to-date information on data source requests for the Approval Official approval process.

• Prioritize data connections for the CCB board.

• Assist engineering teams in restoring degraded connections through password resets, identifying points of contact, and scheduling troubleshooting sessions.

• Respond to inquiries in the Teams User Forum or coordinate with engineering for precise answers.

• Facilitate engineering discussions with data subject-matter experts.

• Create and configure user accounts with the necessary access levels.

• Provide account support and manage user access in accordance with security protocols.

• Review data-source migration plans and update documentation accordingly.

• Ensure that engineering members adhere to data connection processes.

• Define and manage organizational data management tools.

⛳️ Requirements

• Active Top Secret Security Clearance as mandated by the US government customer.

• A minimum of 7–10 years of experience in the field.

• Bachelor's degree in a relevant discipline, such as Computer Science, Software Engineering, or Data Science.

• Experience in a government headquarters staff role, preferably supporting the Department of Defense or Air Force.

• Knowledge of data governance, data integration, and data quality management.

• Familiarity with cybersecurity protocols related to data protection and compliance, including ATO, PIA, MOA, and DSA.

• Understanding of government procedures and protocols relevant to data sharing and collaboration.

• Excellent verbal and written communication skills.

• Ability to work both independently and collaboratively within a team.

• Capacity to manage multiple data connection projects, prioritize tasks, and ensure timely completion.

• Proficiency in data analytics principles, data modeling concepts, and enterprise data environments.

• Expertise in REST API technologies, Swagger/OpenAPI documentation, and data integration methodologies.

• Proficient with cloud-based or enterprise-scale analytics platforms and modern data architectures.

• Practical experience with Python, SQL, PySpark, and TypeScript/JavaScript.

• Skillful in analyzing datasets, identifying data quality issues, troubleshooting pipeline failures, and resolving platform-related incidents.

• Ability to support users within a complex data analytics ecosystem and communicate technical findings to both technical and non-technical stakeholders.

• Quick learner of new analytic tools, platform capabilities, and operational support processes within Foundry.

• Competent in managing multiple support requests, prioritizing operational issues, and effectively working in a fast-paced support environment.

• Experience with Palantir Foundry is highly preferred.

• Familiarity with data lineage, data transformations, data cleansing, ELT processes, and pipeline troubleshooting is highly preferred.

• Expected availability from 9:00 AM to 5:00 PM Eastern unless otherwise instructed by the manager.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• 401(k) retirement benefits.

• Paid time off.

• Paid holidays.

• Life insurance.

• Disability insurance.

• Wellness programs.

• Employee support programs.

• Remote or hybrid work environment depending on the role and program.

• Occasional travel for training and project meetings (estimated less than 5% per year).