Senior CX Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main liaison for key clients, ensuring their requirements are fulfilled with an emphasis on cultivating long-term relationships.

• Foster client retention and growth by providing ongoing value through continuous engagement, customized solutions, and identifying opportunities for added value and service expansion.

• Direct the design, execution, and ongoing enhancement of business processes that improve client service delivery and operational effectiveness.

• Manage the implementation of complex client projects, ensuring they are completed on schedule, within the defined scope, and meet the highest quality standards.

• Function as the primary point of contact for clients, internal teams, and external partners, ensuring effective and consistent communication.

• Work in collaboration with internal teams to streamline processes, eliminate redundancies, and optimize workflows to enhance client outcomes.

⛳️ Requirements

• Bachelor’s degree in business administration, marketing, or a related discipline.

• A minimum of 2 years of experience in a Project Manager role or a similar capacity.

• Experience in the Trade Show or Event Industry is essential.

• PMP or CAPM Certification is advantageous.

• Proficient knowledge in project management skills.

• Strong communication abilities.

• Proven experience in developing and maintaining client relationships with a successful track record of retention and growth of long-term connections.

🏝️ Benefits

• Remote Corporate opportunities.

• Travel Requirements: Less than 20%.