Senior Customer Success Manager – Partnerships

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the complete lifecycle for a designated portfolio of CUSO and Datacenter partners.

• Serve as the main point of contact and a trusted advisor for the assigned accounts.

• Facilitate Quarterly and Executive Business Reviews with IT leadership.

• Develop account plans that align partner goals with OpCon's capabilities.

• Act as the daily operational contact for the reseller network.

• Oversee deal registration, pricing and quoting assistance, and issue escalation.

• Responsible for retention and expansion targets measured through NRR, GRR, and the expansion pipeline.

• Be the internal advocate for your CUSO/Datacenter and reseller partners.

⛳️ Requirements

• Confident and credible when engaging with C-suite and IT leadership at CUSOs and Datacenters.

• Extensive, practical knowledge of the credit union ecosystem.

• Sufficient understanding of workload automation to communicate effectively with IT stakeholders.

• Ability to maintain direct account ownership while providing channel and operational support concurrently.

• Data-driven approach; recognizes patterns across a diverse portfolio.

• Inherently curious about the operational aspects of partners' businesses.

• Coordinates Sales, Product, Professional Services, and Support concerning the stakes in a relationship.

• Considers account documentation and health tracking as fundamental aspects of the role.

🏝️ Benefits

• A remote-first environment – Work from wherever you feel most productive in the contiguous U.S.

• Everything you need to succeed – Mac or Dell laptop, $100/month connectivity stipend, monitors, and a $250 setup allowance.

• Comprehensive health coverage – 100% company-paid medical, dental, and vision for you and your family, plus an annual HSA contribution of $1,800.

• Financial protection – 100% company-paid LTD, AD&D, and life insurance.

• True flexibility – Flexible PTO and working hours that honor your life beyond work.

• Time to recharge – 11 paid holidays along with two Wellness Days.

• Investment in your growth – $2,500 annual professional development stipend.